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Text
Volume
43,
Number
5
November / December,
1990
Saving the
environment
�Ogniae
WD,
4764
Tierra Cowles shares a special moment with teacher
Valerie Tyson as Rachel Spackman
Child
Our employee
care
doors
child care center opened
for business
on September
its
A parent organization, led by Grant Healey,
3, and it has
been growing ever since, but not without
challenges.
center
a
The Commonwealth
financial
care.
growing
success!
problems,
of Virginia,
ended
subsidies
due to
for
and Caitlin Graft color.
child
Colonial Williamsburg picked up the slack
Sara Flanary, Nancy Carter and Robert Watson,
works as a support group for the center. This
group plans fund raisers and parent
programming, which includes videos or special
speakers on parenting problems. They also look
for ways that parents
can
interact
more
left by the state pull -out of funds by offering its
effectively
own subsidies, on a sliding scale, for employees
who qualified. This quickly brought enrollment
up to 57 children.
and can stop by the center at any time.
We have 23 children on the waiting list,
now,"
said Sue Steberl,
director
Parents
are invited to eat lunch with their child
To bolster
give
of the center.
with their children.
each
the staff of the child
teacher
more
care center
one - on - one
time
program
and
program
as
this, Sue must know how many children need
from 11 a. m. to 1 p. m. and more volunteers in
the preschool in the morning."
weekend
care. "
We must have enough children
to make it possible to break even and justify the
cost of opening the center on the weekends,"
said Barbara
We' ve
heard nothing but
compliments!"
Wielicki,
director
of Employee
Services.
From the beginning, planners of the child care
back from the
parents.
the
children, the center has started a volunteer
Because you don' t bring new child care centers
up to maximum enrollment right away, we' ll be
hiring more teachers and bringing in the next 15
or so children sometime in early December."
They are also investigating opening the center
on a seven -day per week basis. In order to do
We' re getting
very good feed-
and
with
center
so
were
our
concerned
child
care
of the highest
salaries,
center
about
in the area. "
it was a challenge
care staff,"
said Sue.
the quality
teacher
Even
salaries
of care,
are
some
with the higher
to find good infant
hopes
to start
a foster
grandparent
well.
We are fortunate
to have
education
majors
from William and Mary who volunteer their time
in
the
Sue. "
preschool
between 7: 30
We need volunteers
Volunteers
offer talents
and
9
a. m.,"
said
in the infant center
that not all the staff
may have. The center needs people who are
interested in sharing with the children their
talents in arts, crafts, music, story telling, or just
rocking and loving. Volunteers are carefully
screened.
For more information,
call Sue at ext.
7994.
We' re getting very good feed back from the
parents. We' ve heard nothing but compliments!"
said
Sue.
�Harmony
Nereida
Good
Colonial
morning,
Williamsburg,
almost
professionals
handles over 2, 500 calls a day in
support of Colonial Williamsburg
Out of sight and away from
these
employees
are a vital link in the chain of
success for Colonial Williamsburg.
The quality of service our telephone
operators
provide
impacts
the
to visit the Historic
Area.
Normal
functions
of a telephone
operator are just part of the job they
perform. They also operate the
guests
message
as
well
center for the hotel
as
employees
and
provide wake up service for guests
in each
hotel.
The telephone
operators play an important part in
maintaining the Inn' s five star rating
by providing personalized wake -up
service. They also operate Colonial
Williamsburg' s baby sitter referral
To achieve the high quality of
service expected, operators
extremely
knowledgeable
Area,
90 departments
the
must be
of the
functions
of over
and be able to deal
with the many types of callers.
Much
key factor in meeting and
message
exceeding visitors'
employees'
like visitor
aides,
the
operators are walking, talking
information
stations.
Determining
the desires of the caller and where to
in one motion.
includes
center
eight
calls.
the telephone
stations
calls for our visitors
to
offices, they provide
operators
are
at their
for two and one half hours
before being able to take a break.
Because
operators
must
remain
at
quality telephone service for
their stations — they can' t even get
4000 -plus
up and walk across the room —
With
direct
employees.
the implementation
of
in -dial numbers ( DID),
workload
the
has been eased.
However, 47% of the calls they
process
are to DID
numbers.
breaks play an important role in
easing the stress of a job where
speed and accuracy are just as
important as hospitality and
courtesy.
Telephone
is processed
sleeps.
through
the central
to
switchboard.
The days of large switchboards
operations
There
answer
is always
guests'
and
never
someone
your
calls.
with the operators using patch
With so many calls and requests
coming in each hour, there are a
cords to make the connections is
few things that you can do when
well past.
calling the switchboard.
uses
Telephone operations
When you call from the outside,
computer - based
use the direct in dial numbers
communications.
The AT &T System 85, our
when possible.
These are the
switching system, is tied into the
extensions
mainframe,
number seven. If you are unsure of
an AS400 computer.
Staff and guest
system.
directories
are
m the computer
The operators have
immediate
access
directories
through
switchboard
service
and
their
consoles.
console, directory
the
message
that begin
the extension,
with the
be sure to give the
operator
the person' s first and last
name
well
as
as
work
area.
The operators know that
to both
The operators control a
center
sometimes
when you call, you may
be dealing with a stressful
situation as well. That is why they
go out of their way to be cheerful
from their work station. Ideally,
each incoming phone call is
and helpful.
answered
ends of the line by being patient
in three
rings or less.
operator
2
and
With calls coming in so quickly,
as well as
expectations.
In addition to handling
telephone
maintained
service.
Historic
hour, which
Every call to the 229 - 1000 number
visitor' s decision
central
extend their call properly is the
the various
operations.
contact,
on her computer
transferes the incoming call,
This friendly greeting starts
another day for the telephone
operators. This group of
personal
telephone
operator, looks up a telephone
extension
may I direct your call ?"
dedicated
in motion -
Velasco,
and one -half
On the average, an
will handle
60 calls per
We can work
together to ease stress on both
and
courteous
with
each
Darrell
other.
Waddell
�1965 —
1990
Silver Bowl Commemorative Section
Twenty -five
years ago...
thirty -three exceptional people were among the many hired in 1965.
This section of CW News highlights these employees who are celebrating
their twenty -fifth service anniversaries. These people received silver
bowls during a special ceremony November 28 at the Cascades.
What happened 25 years ago?
January
A Williamsburg Songbook" is an award winner in the Southern
Books
Competition.
The Costume Shop moves to the renovated Methodist Church ( which
stood on the now- vacant lot next to Binns Department
Personnel Relations and Employment
in
Merchants
Store).
moves to the Arcade Building
Square.
February
The horizontal
VistaVision
projector
system
is replaced
at the Visitor
Center with 70 -35 mm New Century projectors.
March
Ticket operations,
Carter' s
as well as an exhibit,
open in the stables
of
Grove.
Construction
is completed on an 800 square foot addition to the
Laundry, bringing it to its present - day look.
A second shift is added.
April
The new merchandising warehouse ( Piland Warehouse) is completed
located on First Street, off Capitol Landing Road).
A Craft House
catalogue
sells
for $ 2. 50.
The Dunmore clock, owned by Virginia' s last royal governor, comes
home"
Twenty -five years ago, Robert Lawson, left, sends laundry down the chute
as Dan
Roberts,
night
shift
supervisor,
looks
on.
to the Governor' s Palace.
June
Taped messages are introduced on all 13 CW buses, relieving drivers
from having to do all the talking.
July
The Colonial Naturalist wins two of the highest film awards offered
by CINE ( Council of International Non -theatrical Events) and NEA
National
Education
Association)
August
A room
at the Motor
House
goes for seven
books
of Green
Stamps,
as a couple from South Carolina who financed their vacation using
Green Stamps found out.
September
Addition to Commissary started, bringing it to its present -day look.
Two new Williamsburg shops open in Hartford, Connecticut and
Ardmore,
Pennsylvania.
October
Mrs.
Douglas
The Colonial
MacArthur
Naturalist
visits
the Curator' s Warehouse.
wins a third film award for the year, the
CHRIS.
u November
CW hires first woman wigmaker, Mary Magee.
First gallon of Martin -Senour WILLIAMSBURG
Historical interpreters, or escorts as they were called in 1965, learn
Thread the Needle," an 18th- century children' s game, as a part of their
paint is mixed
electronically, using an IBM punch card by Colorobot in the Paint
Shop.
training.
December
First annual 20 -year club reception is held.
3
�Margaret
Congratulations
Brown
recently
retired after
25 years as a
to
Silver Bowl
our
flatwork
finisher at the
Laundry.
In 1964 Margaret' s niece told her
that Colonial Williamsburg was
hiring people to cover the vacation
employees!
Photos by Hans Lorenz.
time of employees. So she gave it a
try with a one - month assignment.
With the exception of a few winter
layoffs, that month quickly turned
into 25 years.
As a flatwork finisher, Margaret' s
job involved feeding sheets,
tablecloths, napkins and other small
pieces through the big pressing
equipment.
Robert
Bernard
In retirement Margaret is looking
is a
forward to organizing a group of
clerk C in
people who want to visit the sick and
Building
Harold Amos
is a painter
shut -ins.
Maintenance.
C
Sherwood
in Building
Maintenance.
Butler
is a
In 1965 Robert' s doctor told him
utility worker
to give up his trade as a truck
mechanic. Robert needed to stop
at the
Thomas
Although
Harold moved to Norge in
a new line of work.
1946, he didn' t start to work for
Ilda Bernard,
Colonial Williamsburg until 1965.
His brother was working here, so
for us for
Harold applied.
son' s
He was hired on the
Granville
His mother,
spoke
Patrick' s wife
situation...
and
gardener in
Landscape
with
about
before
Inn.
senior
who was a hostess
19 years,
Williamsburg
Brooks is a
getting underneath trucks and find
and Facilities
her
as a kitchen helper at Chowning' s.
Services.
He even tried his talents as a junior
Robert
spot and started work that day.
knew it he had a job as a clerk in
After about five
Building Maintenance.
His excellent
years, he left to
He has
become a cook on a tugboat out of
Louisiana. He survived a harrowing
A thrifty Scotsman by
ancestry, Robert carefully watches
reaching Augusta, Georgia, over a
month later. While he was bobbing
over
the ordering
houseman for a couple of months,
Barraud' s House, as well as the
vegetable garden at Wetherburn' s.
As a senior gardener, Thomas
got back to land, he was going home
screening
and back to his old job!
transactions
gardeners.
Thomas enjoys the independence
and responsibility he has working in
before posting.
the Historic Area in teams of two.
He says if there is a flower blooming
William
Willie
Leroy " Roy"
is a lead
Black is rural
custodian in
the Depart-
specialist
assistant
ment
and
Boyd
in a garden, you better know the
learned
for his ability to help support the
function during Gladys' absence.
Sarah Carroll
is a
Shirley
of
Bratcher
pantryworker
lead
Facilities
of jobs available
is a
at the
Cafeteria/
custodian
Services.
the Windmill.
He received notes of commendation
a visitor is going to ask you.
and
supervisor at
Inn utility assignment. There he
spent time working with the late
Gladys Manley and Chef Schadler.
name of it, because you can be sure
Landscape
site
then tried out the kitchen as an
Sherwood found his niche in his
provides on- the -job training for new
warehouse
trades
he
utilityman.
of needed
told the Good Lord that if he ever
all
cook for a while. After working as a
houseman at Franklin House,
moved over to the Inn as a
Tavern, Shields Tavern and Dr.
material for Building
Maintenance.
His day -to -day
duties include reviewing and
around in the Gulf of Mexico, he
can be observed
in the gardens near King' s Arms
been there ever since.
voyage through the Gulf of Mexico,
work
In 1965 Sherwood started his career
Grill.
in
Landscape
Roy started his CW career working
with his father at the Bakery, going
Willie
at
Colonial Williamsburg through
and
on to become supervisor of
some of his relatives who were
Services.
basketmaking and domestic crafts.
working here. His first job with us
He made well over 4, 500 baskets for
was in 1958 as a kitchen helper at
Colonial Williamsburg in the 21
the Cafeteria.
years that followed.
Facilities
Sarah had relatives working at
Colonial Williamsburg so she
Shirley grew up in Williamsburg
but spent about 15 years working
decided to interview here.
months Willie left Colonial
in various parts of New York state.
the time, but they would keep her in
project now includes rural trades.
25 years.
She came home to stay in 1965.
She began in the Inn pantry, and in
the years that followed, Shirley
went from pantry helper to head
mind.
Windmill, where the scope of the
Williamsburg to seek work
elsewhere in town. By 1965 Willie
was ready to settle in for the next
In 1986 the
basketmaking operation was moved
from the Wythe property to the
Roy has continued to learn new
skills such as fencemaking and has
been instrumental
employees
in training other
to interpret
the site.
Roy has many special memories
of his 25 years with Colonial
Williamsburg, from making baskets
in front of the heads of state during
He started
After about 18
out as a houseman
the Conference Center. Along the
way he has been a chauffeur,
messenger,
mail
Of all of his experiences,
Willie
has been
bowling with John Wayne and Perry
Como.
team.
4
at
When she got home she had a
telephone call asking her to come to
work the next day! Someone had
left unexpectedly.
Sarah started on the line as a
pantrywoman.
In 1973, Shirley transferred to
the Custodial department.
She has
counterwoman.
She enjoyed the
way the employees worked as a
been there ever since, becoming a
and
custodian.
says the highlight
told there weren' t any openings
team serving the customers. She
lead custodian
clerk,
working in the Custodial
Department. He enjoys the way
that group functions as a real
the Summit of 1983, to lawn
at
She was
admired the pretty salads coming
in
1989.
Shirley has many years of
Colonial Williamsburg service in
her family. Her husband received
from the back of the kitchen and
his bowl some years back and her
cousin, Bea Bailey, received hers
She says the group at the Cafeteria
is like a family. They have their ups
last year.
and downs, but stick together.
asked Chef to let her try pantry
work.
�Albert
Cowles is a
Willie Fitts is a
senior
coach driver/
gardener in
interpreter
Landscape
in the His-
B
Phyllis Jones is a housecleaner
and Facilities
toric Trades
at the Motor House.
Services.
Department.
no
picture
available)
Sidney King
is a waiter at
Phyllis is from Yorktown.
In 1965 Albert jumped at the chance
She
Chowning' s
Willie came to Williamsburg from
moved to Williamsburg 31 years
Greensboro, North Carolina, in
1959, to work on a construction
ago when she married her
progressed from gardener A to
crew in the area. In 1965 he started
senior gardener,
work with Colonial Williamsburg as
She had been working at William
and Mary but applied for a job at
a houseman
CW and got it.
to get an outdoor job.
Albert has
been in the Landscape department
for his entire 25 years. Having
area between
streets.
he now works the
Nassau
and Botetourt
He spends much of his time
in the Wythe
Albert
at the Franklin
husband,
House,
in the Crafts Department
and
coachman / interpreter.
an opportunity
job and has worked in the Coach and
expectations. He enjoys hearing our
Livestock
operation
Willie got the
housekeeping all of her 25 years.
waiter at The Greenbrier, The
Homestead, the Country Club of
the years, and she is still young
Virginia, and the John Marshall
enough to see a lot more!
Hotel.
Phyllis
ever since.
herbs, often helping them to
Over the next year Willie will be
helping to start carriage rides at
understand
is responsible
for
comment
on the flowers
and
the plants in the gardens.
cleaning 14 rooms a day and
sometimes
acts
as
inspectress.
was hired.
Willie was presented the Order of
Davis
Sidney has commuted
from Richmond
the Pineapple in 1984.
John
One day a friend of his and
his cousin talked him in to taking a
ride to Williamsburg. They ended
up having interviews and Sidney
Carter' s Grove.
visitors
Before coming to Colonial
Williamsburg, Sidney had been a
She has seen a lot of changes over
as a
flowers at Colonial Williamsburg as
to exceed visitor
who is from this area.
Phyllis has been in Motor House
until it closed in 1974.
At that time there was an opening
House area.
sees the gardens
Tavern.
Shirley Jones
spare time.
is a counter
is
for 25 years.
Sidney enjoys playing golf his
Although
he
curator
and
Herbert
the
sometimes thinks about retiring, he
doesn' t have any immediate plans
curator
of
Harris is a
Cafeteria/
to retire to the golf course.
metals in the
senior
Grill.
says he just enjoys working.
Division of
gardener in
Collections.
Landscape
senior
IIILACI
supervisor
at
and Facilities
Shirley grew up in Williamsburg.
Robert
Services.
In 1965 she started out as a line
Lawson
person
John had been a student at
He
utility
Winterthur before coming to
Colonial Williamsburg. Many
Twenty -five years ago Irving Wright
moved to the Pantry.
people there encouraged
recruited Herbert into the Landscape
she was a short- order cook at the
Department. Starting out as a
Grill,
gardener A, Herbert has progressed
to senior gardener.
is a
She became head counterperson,
then moved on to supervising the
him to
come here, telling him it would be a
marvelous apprenticeship for a
person
right
out of graduate
school.
Over his 25 years here John has held
He fills in when
in the Cafeteria,
when
then
worker
For awhile
it was off the pool.
the foreman is not there and takes
line.
positions from a cataloger to a senior
responsibility for training new
operation
curator. Along the way he even
gardeners.
Robert came to work a year after
she' s done it all.
wrote a book in 1976, English Silver
Herbert' s work area is the Palace.
She knows the entire
John' s favorite projects over the
at the
Cafeteria
his twin brother, Willie, who
because
received his silver bowl last year.
Robert says he has given CW his
best through the years and
Shirley' s husband is landscape
It is hot working at the Palace.
at Williamsburg.
foreman,
There is little shade and all the work
works
at
the Laundry.
Preston
Jones, who
at Carter' s Grove
and
considers
is
CW management
is exacting. Herbert is an
outstanding pruner of topiary. He
also takes care of the holly,
celebrating his 35th service
anniversary.
Son Preston Jones,
Jr., a journeyman silversmith, is
given him their best.
at the Palace was difficult in the face
boxwood, and flower beds. Herbert
celebrating his 15th,
attendance.
of opposition from some of our
has just finished planting the many,
many tulip bulbs for next spring.
has
years were the refurnishing
of the
Governor' s Palace and Wallace
Gallery.
visitors,
Bringing about the changes
donors,
and employees.
John credits the success
Hume! sine' s commitment
20 years he has had perfect
Over the 25 years, Robert has
James
Kee
is
truck driver, and
has done a little bit of everything.
at the
He does whatever needs to be
done. Dan Roberts taught him
Williamsburg
how to wash —how to keep those
Lodge.
Carl
loads balanced
a
James
to the
Robert' s dependability, 16 out of
been a washman,
of the
change to former president
To attest to
quality of the program and to
Jefferson
is a
authenticity.
bellman at
sauce
cook
in the washer so
the
Frances
Duncan
they don' t shake the Laundry and
Williamsburg
Franklin
Street Offices.
Inn.
is
housekeeper
grew up in Charles City. He is one
Upon graduation from high school,
James was eager to have an Air
Force career, but a medical
discharge a few months later had
at the
of those folks who started out with
him in the VEC in Newport News
Governor' s
us when he was just a high school
Inn.
looking for work. The lady there
Division of
student.
was so enthusiastic about working
Collections.
assistant
executive
Frances'
sister, Romayn Lemons
Jeff," as his friends
know him,
He used to ride to
Hans Lorenz
is senior
museum
photographer
in the
Wright, encouraged her to apply at
Colonial Williamsburg when she
Williamsburg after school with a
teacher from Charles City. He was
recruited by his aunt, Dorothy
for Colonial Williamsburg and living
at the Franklin House dormitory
Hans came to work at Colonial
began work here.
facility, that Jim went for an
Jefferson, who worked at the Lodge
Williamsburg after teaching high
interview.
in 1957 as a counterperson at the
Cafeteria while she was in high
kitchen.
him right up for the Apprentice
member of the Audiovisual
Cooks Program.
school.
Jerry Moore as a kitchen helper in
Department for the first 15 years of
his career here, and a member of
Frances started
As time went by Frances
transferred
to the Lodge as a
dining room waitress and
eventually to housekeeping.
Later she was promoted
supervisor.
promoted
In 1988,
to
she was
to the Governor' s Inn to
her present
job.
Jeff started out working for
the Lodge. Over the years he also
worked in the kitchens of the
Cafeteria and Cascades, and even
dipped candles in the Crafts
Department, where he enjoyed
working with school children. Since
1974, Jeff has been a bellman at the
Inn.
Dee DeWitt snapped
Today Jim makes stocks and
sauces in the Lodge kitchen. He
especially
enjoys
the anticipation
school.
Even though he was a
Collections for the past 10 years, he
has never moved out of his original
and excitement that comes when he
office.
is making a new item for a large
group. He says it' s fun to see if the
chef is going to like the way he has
Hans has certainly left his mark on
Colonial Williamsburg. During the
past year alone, Antiques magazine
made the recipe or whether he will
has featured Hans' photography on
make
three covers.
some
adjustments.
5
�Matthew
Lieutenant
Corrie Stulen
Betty Wiggins
Meekins is a
Palmer
is a costume
is manager of
landscape
maintenance
project
Data Analysis
mechanic
technician in
and Visitor
foreman
in
is a
C
Landscape
in
the Costume
Information
and Facilities
Mechanical
Design
for HAPO.
Services.
Maintenance.
Center.
Twenty -five years ago Betty was
the Inn as a bus person, and in
Corrie, who grew up in Indonesia,
came to Williamsburg with her
family in the early 60s from Holland
by way of Roanoke Corrie' s
Landscape
husband, Hans, was the first of the
transferred
worked at William and Mary, before
family to work for Colonial
Within
hired, and has been here ever since.
returning to settle in at Colonial
Williamsburg. Hans, who worked in
of that hustle and bustle.
He works in the Palace area now.
Williamsburg in 1965.
the Cabinet makers Shop at the time,
heard of an opening in the Costume
Shop and told Corrie.
Twenty -five years ago Matthew was
finishing up working on a
Lieutenant grew up in the
Williamsburg area. In the years
construction job, when a friend told
before 1965. Lieutenant worked at
him about an opening in Landscape
for Colonial
Williamsburg.
Matthew applied for the job, was
as a gardener.
He also
working for an aerospace research
and development company in Los
Angeles
that promoted
and
her to Washington,
three
months
D. C.
she wanted
out
Williams-
expert at identifying insect and
wanted
disease problems and then selecting
weekends off. Dee told him the only
opening was in construction work
skills were really put to the test in
burg seemed the perfect answer and
Peter Brown needed a secretary.
Betty has fond memories of her
years living in the Historic Area.
She feels the fact that she was living
1975. She was involved
in that environment
and that it might not be regular five -
costuming a movie star for Art
Smith' s 18th- century movie on
clothing. The costume was a copy
in minute detail of an 18th- century
with the approval of her adoption of
intendent, took him aside to tell him
dress.
grown up now and also works for us
specialist in
CW wanted to hang on to him and
Building
not let him go!
to develop the pattern and have the
dress ready in one week, as the
Maintenance.
into MO &M.
Matthew has become an excellent
horticultural
technician.
When Lieutenant was job
hunting, he told Dee DeWitt he
He is
the proper treatment.
to work outside
and have his
day work. Lieutenant took it and
stayed until the project was finished.
Phil Moore
is
project
Harry Sutton, the super-
He was transferred
Corrie remembers
when her
in
It required considerable skill
actress
had a lot to do
her daughter Kelly. In 1972 Betty
made headlines as the first single
parent adoption in Virginia. Kelly is
as a Visitor Aide.
who would wear it would
Lillian
only be able to come from New
Williams is
York for two fittings before the
John Parrott
movie was shot.
When Phil finished York High
is a polisher
schedule but they made it!
School he went to work as a pipe
in Silversmith
cutter for eight months at the
Production
shipyard.
Products.
Lodge
His dad had taught him
never to quit a Job.
It was a tight
Office
manager.
in
Percell Tabb
is a
Phil hated his
job, but knew he couldn' t quit.
Banquet
housekeeping
Just
inspector at
Lillian grew up in the Williamsburg
area and attended
Virginia State.
the
After she married,
she moved to
John' s first four years with Colonial
of work. " Pop" Dearing in the Sign
Shop put him to work dressed in his
Williamsburg
Hampton.
Williamsburg were as a gardener in
Inn.
in the same job that Lillian now
interview clothes. Mr. Dearing told
uncle, Richard, who also worked in
Percell was born and raised in
him he could get at least a half a
that division. After hearing his
because she was getting married.
day' s work in, and he made him
work there in his white shirt and
Charles City. Through a friend he
learned of an opening working
She didn' t know how to tell her boss
brother, Frank, talk of the
Silversmith
nights at the Lodge.
narrow
transferred to being a polisher,
working behind the Golden Ball.
before Christmas he was laid off!
Phil still remembers that first day
black tie and black
pants.
Phil' s ability to draw a " Mickey
Mouse"
has taken him far in the sign
painting trade.
Landscape. He was recruited by his
operation, in 1969 he
In John' s earlier years as a
is a
seating
coordinator
entire item, such as a bracelet, from
year. James Jefferson, his older
beginning to end.
brother, is receiving a bowl this year
She also worked
Stukes
at
Lillian asked Mr. Moore if he
I guess I do."
the spot!
John
Percell also has a another
He said, " Yes,
And she was hired on
She' s been in the position
or a similar one ever since.
Lillian
says it' s not boring though, there is
something new to do every day.
Lillian
is the person
at the Lodge
who keeps all the personnel records
the Motor House.
and related paperwork.
She was voted " Employee
Year"
of the
at the Lodge for 1990.
the
Doug White
Cafeteria/
busperson at the Lodge. Along the
way she has been a waitress,
file
and his first cousins
assistant
chef
her CW career as a
and
His oldest sister, Lena
sister, Elaine White, who works at
is
cashier,
Long service comes naturally to
as well.
job and tell him that her cousin was
would need anyone.
and Otis Wade received bowls last
John
hostess,
teacher.
Jefferson,
to quit
leaving.
skills in his job. Now he makes an
Tavern.
started
he worked after school, riding to
Percell.
at Shields
Delois
While he was still in high school,
began working on silver and gold,
also. He is continually learning new
Delois
Morris
About five years ago he
Her cousin decided
she was leaving. She had Lillian go
and talk to Jerry Moore about the
work and back with a Charles City
polisher he worked on pewter and
brass items.
holds.
Lillian' s cousin worked
is director
Grill.
of
Construction
David
Management.
clerk.
Winston
in the Craft
is a
waiter at
House
office.
When
Shields
Tavern opened up she jumped at
Chef Stukes had an uncle,
Chowning' s
Tavern.
the chance
Mackvine Stukes, who was
contact
to get back into public
work.
know
we
smart
Delois
says, "
work.
too
You
too late."
Delois
all get old
soon
and
working at Campbell' s Tavern
about 25 years ago.
John was
living in Emporia, where he grew
loves her public
contact
She knows that when she
up. He was between jobs, so his
uncle encouraged him to ride to
gets up in the morning she is going
Williamsburg
to meet all kinds of people — some
out job possibilities.
John worked his way up at the
are going to be nice and some
grumpy.
make
Delois
Cafeteria.
It is her challenge to
them
all
family herself.
He began
as a kitchen
helper, moved to the pantry, then
smile.
is part of a large
with him to check
became a carver on the line.
CW
Her husband, Al,
Eventually he moved into cooking,
is a carpenter; and her sisters are
working his way up from first
Elaine
cook,
Annette
Grill.
Burrell
Minns
in Employment
at the Cafeteria/
and
to rounds
cook,
to sauce
cook, and finally to assistant chef.
Recently, Chef Stukes was
presented
with the new
special
Lighting the Way" award for his
participation
employee.
in helping a fellow
After graduating from college, Doug
was working for the North Carolina
State Highway Commission, living
David has commuted from
in Wrightsville
Richmond
Beach,
an ad in the Raleigh
when he saw
newspaper
for
for the past 25 years!
He
says the last four to five years the
an engineer for Colonial
Lord has really blessed him, because
Williamsburg.
he doesn' t have to work weekends.
Doug has been involved in one
Repeat visitors regularly ask for
way or another with just about every
CW construction project during the
Christmas
past 25 years.
him one day, " Okay, Mr. Winston, I
The Carter' s Grove Country Road
is a project that certainly has Doug' s
mark on it. He was primarily
want you to remember my name."
David said, " For the life of me, I
responsible for the layout of the
you' re from Pennsylvania." The
road, covering it on foot and in a
jeep as Colonial Williamsburg' s
project
representative.
His other
current projects include the Carter' s
Grove archeological museum, the
AARFAC
care
center.
expansion
and the child
Mr. Winston."
cards.
Some even send
A fellow
said to
can' t remember your name, but
man
said, "
You'
re right!"
�Recreation •
Program
Assistance
Employee
works wonders
Fitness •
immunizations
Routine
for adults
by Dr. John D. Hamrick, CW medical consultant
These
are some
current
especially advised for patients with
chronic lung or heart disease, those in
regarding
adult
vaccinated
chronic care facilities,
of the
recommendations
probably protected.
patients
with
against the disease.
If you
were born prior to 1956, you are
If you are a
diabetes and chronic kidney disease,
and patients on long -term aspirin
Tetanus
young adult and received only one
dose of measles vaccine after your
therapy.
vaccinations:
first birthday, revaccination is
recommended, especially if you are
traveling to a foreign country or if you
Vaccine
After a primary series of
immunizations,
receive
everyone
a tetanus
every 10 years.
administration
booster
Pneumococcal
should
injection
pneumonia.
if
considerable
injection
taxes
pain and
swelling
Rubuella
One injection is effective
The importance
in preventing this type of pneumonia
possible, since one may have
Make
are going off to college.
the most frequently seen types of
More frequent
should be avoided
Vaccine
This vaccine helps prevent one of
at the
perhaps
site.
It is recommended
longer).
of this
vaccination
is to protect a pregnant woman' s baby
from developing severe complications,
for at least five to six years ( and
Influenza
If you enjoy challenges
and helping people, then
WE WANT
Volunteers
YOU!
are needed to
and others
community
1990
in the
complete
income
tax
begins
in December
into the Spring.
receive
contracts
as those
with
chronic
heart
or
rebuella
while
pregnant.
lung disease, alcoholism, diabetes,
women of child- bearing age who have
anemia.
and can extend
Vaccination
kidney disease, AIDS, and sickle cell
Influenza ( flu) season typically
is recommended
for all
not been vaccinated
previously.
The best time to
the vaccine
is late October
and early November.
help CW employees,
retirees,
Vaccine
which could occur if the mother
well
Tess taxing!
also for people over 65 years old, as
It is, of course, recommended
Measles
The vaccine is
Outbreaks of measles recently have
available to everyone, but is
occurred
among
people
that
you consult your doctor to decide
which
previously
is appropriate.
their
returns.
Training is provided by
the
Internal
Revenue
Office on Federal forms
1990
Colonial
and by the Commissioner
of Revenue' s Office
State
forms.
1040EZs,
basic
1040As,
1040s
on
We complete
with
Tuesday,
Williamsburg
October
Awards
Recreation
Cascades
23
and
Right,
some
Luther
Jenkins,
Joseph
Sciegaj and Kathy Falzone
accompanying forms.
discuss who had the best
You will pick up new
bowling score on the season.
skills and meet interesting
people. Also, you may
learn something that helps
in your income tax return
Team
preparation!
Sportsmanship
Requirements:
Reasonably good in math,
have and use a calculator,
Awards
willing to ask questions
Every season the teams in each of
and look deeply for
the
answers,
team
enjoy meeting
and helping others, ability
to
maintain
of "
clients"
0.
confidentiality
income
You will be asked to
commit
to completing
the
vote
on
which
most
sportsman -like conduct during the
Here are the winners:
Men' s League
information.
Schedule:
leagues
displayed
season.
tax
Training:
Approximately 19 hours
of training in January.
The training is held in
Williamsburg.
softball
Mod Squad
Are all those trophies his?
Co ed Competative
No, not really, but they
do belong to his
Co -ed
teammates.
Ronnie
Wilson lead his volleyball
Lodge
Recreational
Collections
teams, both named the
DC Players, to first place
income tax returns for a
finishes in the
minimum of 3 hours a
recreational
week for 11
leagues.
weeks
April).
February Each
two
shift /site will have
volunteers
scheduled
so you can trade back and
The
competative
won
the
volleyball
and
DC
team
co ed
Players
also
end - of- season
tournament,
making it a clean sweep!
forth and check each
other' s
For
or
work.
more information
to volunteer,
please
call Sue Houser,
Employee
Services
Coordinator,
at 220 -7029.
7
�The
4:-
Seven -year
To be
1-;-!=
1 1 , 10Priz!
the
a
objectives
a
look...
closer
leader in
protectii
in the V
environment
Environmental
Energy
Technology
and
Appointed by president Chuck Longsworth
Gardiner, vice president, Facilities and Prop
Committee
Dave Coleman,
oversee
listed,
chair
emissions
of CW
six
areas
council
of environmental
members
include
concern.
Dennis
Wa
Lou Lamana and Peg Waite.
Monitors indoor air quality
Monitors
A
vehicles
Monitors noise and light pollution
Monitors the emission
of chloro- fluorocarbons
Monitors water quality
Promotes energy conservation
Community
and
Communications
Committee
Awareness
Mike Kipps, chair
Assists in giving information about recycling efforts to
employees and the community at large
Action Committee
Sponsored open house at Colonial Williamsburg' s Recycling
Larry Henry, chair
Supports and encourages
Center
community - wide recycling efforts
Supports programs to protect the Williamsburg area
Sponsoring an Environmental Exchange Day, tentatively
scheduled for Spring, 1991
environment
Monitors growth and development of the Williamsburg area
Supports preservation
of historic properties,
especially those
located on Route 5
fof
John Walker
from
works
6 a. m. to 2
p. m., saving
several feet of
landfill
space
each
day by preparing
refuse
for
recycling.
Colonial
Williamsburg
RECYCLES
a
Much
Historic
Start a recycling effort in your area!
Chuck Trader will get you started.
Recycling
Give
him a call at ext. 7680 and he' ll send you
like we protect
Area
Call Bill Gardiner
any one of the council members
information.
or
truck was
be used ju
recyclable
environment
restaurants
outside
seven -year
Chuck
committees.
the
s
we are interested in protecting the
our
Volunteers are needed for
success
with the greenbelt,
of
protected " community."
information.
for more
CW
Trader,
our
It' s one of
general
the Produc
Distributio
objectives.
manager
This IN
of the Commissary and Laundry,
was tapped to head up CW' s
recycling effort. A 60" bailer for
effort
cardboard and glass crushing
equipment were purchased.
John
and his cr
Walker
vending a
was assigned
to run the
machinery on a full -time basis.
A
of s
divisions,"
Wooley, s
cider jugs
Area
and
�g the quality
illiamsburg
of
area...
Council
ction
Recycling
his past summer and headed by Bill
erty Management.
The
12 members
and
Solid Waste Committee
In addition to the six chairpersons
Chuck Trader, chair
son, John Hallowell, Wesley Green,
Recycles cardboard, glass, aluminum cans, computer and
other
types
of paper
Installation and operation of Colonial Williamsburg' s
recycling
Hazardous
center
Promotesrecycling in all areas of Colonial Williamsburg.
Provides opportunities for our guests to join in our recycling
Materials
efforts by providing containers in the Historic Area in
which
Promotes
Committee
to put
aluminum
drink
cans
the use of products made from recycled materials,
such as paper towels, toilet paper, copy and other types of
office
Tom Allen, chair
paper
Monitors chemicals used by Conservation, Landscape, Hotel
Properties and other CWF businesses
Ensures that every area that utilitzes chemicals has a person
who
monitors
usage
of
chemicals,
such
as
copier
and keeps building occupants informed
solvent,
Green Space and Land
Use Committee
Tory Gussman,
chair
Assesses potential uses of currently owned real estate
Assesses each parcel of land for threatened plants and wildlife
paper generated by Franklin Street
offices.
Lou Lamana,
manager,
Custodial Services, is starting a
pilot recycling program in the
Franklin Street Office building."
Colonial Williamsburg is
receiving help from the outside, as
well.
ALCOA
aluminum
has donated
drink
can
collection
boxes for use in non -historic areas
and near the vending machines.
They are also assisting us in
locating collection containers
suitable
for use in the Historic
Bill
Gardiner
Area so that our guests can help in
m enthused with how much the
the recycling effort as well.
All collected materials are
to ry !
council has accomplished in a very short
handled by the Williamsburg
ledicated
to the effort,
to
Recycling
time.
Mooretown Road.
refuse
generated by the collected and
recycled trash help pay for the cost
and hotels,
each of the
as well as
is vending areas and the
1
Center.
s been
veral
said
equipment
The funds
and
a cooperative
Chuck. "
in
in the number of trash pick -ups ,"
and
Rollin
Landscape,
said
Chuck. "
Dennis
the Distribution
dropped
the
his
Watson
Center
trash
We sought
folks who had special talents in this area.
We have a broad cross -section of
manpower.
We' ve already seen a reduction
departments
ipervisor
of the
appointed
council in the early summer.
it for picking up
from
The president
Center, located off
at
has
pick -ups
from
ws bring in the empty
three per week to two.
and boxes from the
Colonial Williamsburg employees
represented
committees.
on this council and its six
We know that what we' re
doing will make a difference."
Commissary, which had trash
picked up seven days a week, is
pas within the Historic
e mounds
of computer
now down
The
to three pick- ups."
9
�Unsung heroes...
Judy Pearce, pastry chef at the
Commissary, didn' t plan to pursue a
career in desserts. " I enjoy it and now I
want
to go as far as I can,"
Judy' s
she says.
goal
is in the
dough!
Dining guests at the Inn,
Lodge,
Cascades
and
Taverns will probably
never meet Judy Pearce in
person.
All the same, her work
brings pure pleasure to the many
diners who enjoy our scrumptious
desserts.
Judy, a pastry chef at the
Commissary, starts her day at 6
a. m. It is her job to see that the
day' s dessert orders are prepared
for our restaurants
and taverns.
manage their bakery before
returning to Richmond to manage
the first bakery."
A friend who was a vendor told
Judy about a job opening at the
Commissary. She came in and
introduced
herself,
and
started
Judy' s job is
gives a real boost to everyone
before
she moved
ahead
in her career.
In
1986,
former
knowing that guests
enjoy her work."
works on special orders that must
met the competency
Judy didn' t dream of becoming a
pastry chef. Rather, she worked
her way into it.
I have a large family, with five
I
children," Judy explained. "
and was certified by the Amencan
Culinary Federation " Judy was
promoted to pastry chef in 1988.
Judy admits that she couldn' t
have done it on her own. " My
family was really supportive," she
explained. "
cakes
for friends
at home with the children.
starts
while
I
about things that we' ve done.
that' s
Gene Liberati,
be finished ahead of time
she
that people enjoy,"
she
Sometimes we get letters
however,
preparing for the next day or
is completed,
know that I' ve turned out a
product
said. "
decorated
The best part of
that
I' d still be a
pastry cook if not for him."
The best part of Judy' s job is
knowing that our guests enjoy her
work. " It' s a good feeling to
working as a pastry cook in
August, 1984. It wasn' t long,
Commissary manager, challenged
me to become a pastry chef," Judy
said. "
After two years of study I
Once
things I had to learn.
requirements
I spent a lot of time
It
involved."
Judy says she' s glad that she
pursued
her goal,
and recommends
the same for anyone considenng a
change. "
Any time you have a
desire to do something that you
haven' t been able to obtain,
you
should go out and work toward
your goal,"
let anyone
she advised. "
Don' t
tell you that you can' t
do it without trying first."
As for the future, Judy looks
forward to bigger and better
away from them, but they stuck
things. "
started working for a friend who
owned a bakery and who needed a
right behind me until I was
I can be, in whatever I do," she
certified.
concluded. "
cake decorator
Marcel Walter, executive pastry
chef, has been my biggest
influence. He worked very closely
the top female chef in the world —
with me and filled m the gaps with
pastry
Since all the
children were in school, working
full -time was easier.
to the Williamsburg
I then went
Pottery to
My goal is to be the best
I might not become
I just want to be the best I can be.
Someday I hope to be an executive
chef."
Patrick
10
Saylor
�from
Viewpoints
Who' s in
Are we the masters
mistresses
helpless
higher
us?
of the forces
are!!
Each
we support those on the streets, in
and every one of us can contribute
the
personally
fuel
more
buildings,
out of the
hotels so they are fully ready to do
visitors
prices, a weak economy? Are we
in charge or are we simply
observers
We
But we are not helpless.
or are we
m the face of external
forces— competition,
president...
charge?
and
of our future
the
to attracting
and to climbing
exhibition
restaurants,
and
that affect
their jobs, and so they know that
How? How?
we are behind them.
There is no magic. Absolutely
It is just basic stuff. Every time
no magic. The answer is plain and
pusillanimous... ?"
out there somewhere raving to his
and is what we have
been
critic,
visitor to Colonial
organized around the idea of
Williamsburg that he or she has
meeting the challenges that have
made the best vacation
had such a negative
impact on
history.
visitation
You all know,
us must be the ultimate
is
decision
in
That means that each of
in
consideration,
year' s results will leave us with a
and
If we are front
Colonial
Or, we can have a
someone
who
is
lukewarm. " It was okay but I' m
not recommending it" or " I' m not
sure
I' d
back ".
go
be the one who
hospitality, courtesy,
down substantially and that the
or
we have an agent
about
Williamsburg.
single
in meetings
that our business
or her friends
practicing and preaching for years.
The answer is m showing every
During the summer and fall most
of us have participated
we win a friend,
simple
Are we so meek and
of course,
stores,
taverns,
slump we have seen in 1990.
In Patrick Henry' s words,
this year.
shops,
I don' t want to
prompts
lukewarm
reactions.
I want the visitors
skill.
line personnel
I talk with to
large gap from our budget and our
dealing directly with visitors, it is
know that they have met one
friendly and enthusiastic president.
seven - year plan.
our
I know I can make a difference,
positions,
reduced
expenditures,
and
We have frozen
our
capital
introduced
plans
wages
and
salaries
to
our
exceed
to reduce employment to better
match
job
and
make
certain
our
interpretation,
that
visitor' s
If we are behind
our
smile
service,
expectations.
the scenes,
we
must do all we can to make sure
with
and I know you can, too.
So, let' s not let the world run us.
Let' s meet the challenge
and take
the world by the tail and give it a
income.
twirl.
Charles
David
Brinkley
Longsworth
retires
David Brinkley retired from the
board
of trustees
of Colonial
agreed
to continue
in that
important job so we will be seeing
Williamsburg on November 10
after twenty -four years of service.
He was constantly sought for
him around here in the future. For
board
important
and
service
able
because
man,
and,
he is a wise
of course,
that I am very grateful.
One of David Bnnkley' s most
contributions
to
perhaps the most widely known
Colonial Williamsburg was the
suggestion of the History Forum.
and
Several years ago he observed that
respected
television
in the world
journalist
But he has served on
but one board in his long career —
Colonial Williamsburg — and this
is the only organization for which
he has ever raised money.
Most of you know, I' m sure, that
we needed a forum for ideas to
parallel
our forum on antiques
material
culture,
Symposium.
and
and our Garden
The extraordinary
success of the History Forum, now
just ended
for the fourth
year, is a
David has been chairman of our
tribute to David Brinkley and his
Raleigh Tavern Society since it
role
began
Passing
This
issue
the
on
celebrates
825
years
Williamsburg by 33 twenty - five
year employees. They received
28
silver bowls
November
to its
membership rolls of 756 current
retired
employees.
As an organization,
we value
our
long service employees for their
hard -earned
developed
experience
skills.
mature judgment
dedication
and
We prize their
and their
to Colonial
Williamsburg' s mission
a
trustee
Charles
Longworth
spirit
praise but really are challenges to
all of us with a long -term
heard that " no one can ever
replace
to Colonial
The first comment goes
and
better."
Secondly, we' ve all said or
John."
like this: "
Mary' s the
To younger and still -
learning folks, our " old hands" are
walking legends. We view them
as somehow having achieved asclose- as- humanly -possible
perfection at some point in their
career and continuing
to practice
their trade at that high plateau
But, m fact, the best and the
longest are quick to point out that
you get good and stay good by
always trying to do better. Trying
new ways and striving to do it
unique
and
our job
this job as well as John can "
downhill
is on a continuous
expressed
so
They' re intended as
stronger,
the work
through
or she has trained
we were there.
The challenge
to managers
and
discussion.
organization
from
there' s no hole.
because
prepared at least one, and
the
employee
improvement
which benefits
and at less
retirement
continues
makes
better ( and quicker
or
release of Colonial Williamsburg
Today, is to leave a place better
cost) keeps the job interesting and
Often, at service anniversary
Then, when ill health or a
well in the September- October
and retirement parties, we hear
excellence.
maximum impact now and for years
opportunity draws a senior
two comments that deserve
of
one' s life -long learning for
promotion
slide!
Alexander
That' s a formula
to come.
That would mean
The challenge to each of us, as
Hubert
Think of that!
for upward progress far into the
future and a way of leveraging
each excellent and long -service
employee is not only to keep
getting better —but to have
standards
as
But Lord help us if we mean that
no one is going to be able to do
mankind
up- and - comers
successes.
he or she is.
Think about it.
several,
who can keep building on his or her
Each of us is
approaches
the individual
preferably
And in many
respects that' s true.
best; they just don' t come any
Earlier the same day, the
Twenty -Year Club met and added
and
as
He has
quality
something
at the Cascades.
54 new members
ago.
Williamsburg.
at a pull- out -all- the - stops
droner
years
commitment
of service to Colonial
gorgeous
twelve
force,
The employee
to have an impact
those
of the
on the
organization —
minds and hands he
and prepared
to
carry on the tradition of life -long
and
learning, high standards . .
passing it on.
Steve
Elliott
all of us.
11
�Historic
We have a lot of unsung heroes,
who
in the
Trades
people
Historic
are
says Marilyn
national
Trades
treasures,
department,"
Wetton,
manager
of
Textiles. " As an outgrowth of our
work with Quality Teams, we
decided
awards
the
to reward
The goal
excellence
excellence
in
department "
of the Historic
Trades
department is " to more accurately
re- develop, preserve and interpret
18th- century histonc trades and
role in society."
their
Outstanding
contriubtuions
in
support
goal will be rewarded
recognition
Under
of this
under a new
program.
the
program,
craftspeople
are recognized for doing work that
is authentically and historically
Awards
made
have
to
been
Heather
McCoy and Jan Bomar
pictured,
right
left), as well as
Putnam,
and
Phyllis
Joe Jones
and
correct;
conducting
expenmenting
research,
and re- learning the
skills, technology and processes of
their trades, ensurmg the survival
of this information by maintaining
these
skills
through
productive
work or documenting the results in
print or other media;
Evelyn
Black.
Further
nominations may be
made
to team members
at any time. For more
information
Marilyn
call,
Wetton,
ext.
2731.
and
presenting this and other research
information.
Nominations
for recognition
are
made by members of the Historic
Trades
department.
Consideration
may also be given for individuals
and groups
outside
Recognition
individual
the
is given
department.
for
achievement,
cooperative efforts in which two or
more persons work together on a
project by sharing research, etc.,
Rewards are made on a monthly
Wheelwrights;
by support personnel, or for an
basis and presented during shop or
Wetton,
entire unit for that unit' s efforts.
department
Nominees are judged by a
committee representing a cross section of staff, from front -line
mterpreters
to
Committee
managers.
members
meetings,
are rotated
on
a regular basis to ensure the widest
visitors
Editors note:
executives
18 British
participated
administration;
possible
Our
organizations
of members.
Williamsburg, the group
visited Stew Leonard' s [ a
known
happen.
It comes
food
a
zealous
store
service. They stopped at
Colonial Williamsburg on June
Corporation [
company],
17. The group was headed by
Hospital,
Professor Brian Moores of the
and Nordstroms.
of Manchester
School,
England.
from
Here are excerpts
his notes
experience.
Manchester,
about
his
chain],
Express,
an
the Chubb
insurance
Johns Hopkins
the
Marriott
Corporation
office,
forms
Margaret
are
Trades
Hunter
Workshop.
Yet to come
Nieman
Marcus,
Airlines
and
to name
Express,
a few
just
One recurring theme was the
move towards " empowering" front
line staff to respond constructively
At Ukrop' s, for example, checkhave
clerks
allow
forgotten
customers
their
who
checkbooks
to
return the following day with
payment.
Food processing is done in full
view of the public,
a feature which
they share with Stew Leonard' s.
This idea of the " show" is one so
deeply rooted in the Disney culture
that the Stew Leonard
staff
regularly attend the very insightful
seminars that Disney offers.
One smgle factor exhibited at all
the companies
is attention
to
an almost
to a thousand
is a cornerstone
and
the Inn, we adjourned to the
Director' s lounge
to hear
something of Williamsburg' s
Quality Assurance initiative from
Pete
Cruikshank.
Although
of the
tour which was
followed by champagne brunch at
the stopover
in
individual, often the company' s
founder, who was spearheading
Williamsburg was too short, the
participants still talk favorably of
the day spent soaking up the
atmosphere at Williamsburg and
hearing a little of how that
the customer imperative.
atmosphere
restoration
program.
was the influence
characteristic
of a senior
Stew
maxim:
Rule # 1: The customer is
right!
is
created.
Pete' s presentation
Leonard' s abides by the simple
always
problems.
out
from
A second common
American
Federal
attention
whole
were visits to Disney World,
After we enjoyed a two and onehalf hour guided
does not dust
one little things. Williamsburg
scores highly in this respect —no
one departed not reflecting
positively on the attention to detail
which
and imaginatively to customer
Rule # 2: If the
convinced
us
that Williamsburg is not resting on
its laurels and it was fascinating to
customer is ever wrong, re -read
hear how employees
intend to
rule # 1.
achieve
levels
The
staff of Federal
even
higher
customer responsiveness.
Express
of
The
know that Fred Smith, the
group was particularly
company' s founder, will not
accept anything less than a
the first of your seven year
dedicated
expectations
drive
towards
objectives:
one major
advertise
that
every
parcel
exceed
taken with
visitor
As with other
organizations,
goal: he wants to be able to
picked
up by 5: 30 p. m. anywhere in the
U.S. will be delivered by 10: 30
a. m. the following morning. With
you are no longer
satisfied
customers
merely
with
who
are
satisfied.
Next the group plans to include
a 99. 7% success rate, they still
an overnight stay in Williamsburg
and many members have
have some way to go but one
expressed an interest in returning
senses that the challenge
perceived
12
Nomination
Hassell,
Clearly, outstanding
service
Amencan
University
detail.
customer
for outstanding customer
Business
1990
write...
19 -day study tour of 27
American
1,
available in the Historic
Geddy Foundry; Jon Boag,
range
prior to coming to
in
will consider
activities completed after January
committee are Elaine Shirley,
Coach and Livestock; Jay Close,
Anderson Shop; Janea Whitacre,
Millinery; Evelyn Black,
Doc
The committee
or privately.
Current members of the
and Marlyn
Textiles.
is not
to be an impossible
with
one.
their families.
�Two inducted into the
Order
of
This quarter, we welcome two
the Pineapple
recognition
given
to her, said, "
I
new people to the Order of the
always try to be pleasant and think
Pineapple
about them and their initial need. I
people
The Order recognizes
who
show
listen very carefully to the first
outstanding
hospitality and courtesy toward
our guests
and
fellow
employees.
thing a customer says - -t tells you
i
everything that they want. It' s
important
Janie Hughes, in her job as mail
order clerk at the Distnbution
I get a lot of satisfaction
our customers,
around the world, including
England and New Zealand.
continued. "
when
customers'
through."
Center, talks with people from
Janie' s job doesn' t end
to meet
initial requests and to follow
she
says good -bye and hangs up the
too,"
from
Janie
It' s very rewarding to
hear ` you' re so lucky to live in
Williamsburg
and work for CW.'"
phone.
Jame constantly goes far and
Janie
Hughes
beyond her necessary duties to
Like Janie, Linda Couch' s file
bursts at the seams with high
satisfy
praise from guests and fellow
Vobe was the proprietress
employees.
King' s Arms Tavern and her
the customer,"
She takes
worker. "
wrote
a co-
time to
personally write her customers to
keep in touch."
A special
comes
note of commendation
from
Pamela
Getson:
With only three weeks lead time,
you arranged for the ordered heart
box to be hand -carried from point
to point for engraving and on to
me by Federal Express, arriving
precisely
when promised.
I opened
Wntes
husband was named Thomas,"
Linda
a visitor aide: "
My husband' s name is
Thomas, and up until 1985, we
owned our own florist shop in
All of us look forward to seeing
her bustle up in her inimitable
way, leading her always -happy
experience
groups.
presentation
exceeds
and delivered to me by overnight
mail. It arrived on Saturday
morning at 11: 30 a. m. and we left
for the wedding at noon!
expectations,
I am a 25 -plus veteran of mail
order companies... but your
personal
service
in this
specific
situation tops any and all that I
have
encountered."
was
day.
and she enjoys all this as
different box engraved correctly
visitor
She truly exceeds
expectations.. and
visitor
the last interpretation
of the
Still in the character of Mrs.
Vobe, she greeted Bill Gardiner
we' re only keeping two to a bed
too!"
the time to write. "
tonight!"
If you know of someone who is
It
has let me know that they are
outstanding in hospitality and
pleased with what I do. They are
willing to say it to someone."
courtesy, tell Donna Whalen,
coordinator, Hospitality and
Courtesy Committee.
She finds delight m her
character, "
Mrs.
Vobe,"
and
note
award as much as
interoffice
Mrs.
she! "
You may
P.
o
call her on ext. 7118, or send her a
feels
that " Mrs. Vobe" deserves the
Janie, surpnsed by the special
dla 3° 1'
in the
with a typical 18th -century tavern
owner' s greeting: " Do come in,
she
aides'
Linda was pleased that so many
people took
took place
Arms Tavern, on what she thought
fails to help us along with our
supportive.
r)
40.
Purdie kitchen, behind the King' s
and monogram style on the box.
parts'
to
is
especially
much as we do.
woman
questions."
She never
Linda
the box to find the wrong initials
I called on a Friday morning
as a business
guests'
Fittingly, her pineapple
Of those of us who enjoy
interacting' as an 18th -century
prior to the Saturday afternoon
wedding. You somehow got a
0
G
West Point. I use my own
answer
ourselves,
Aospitcy.
said
Linda. "
Couch brings joy to the Visitor
Aides' long day on the ` street'.
character
of the
of nomination
through
mail.
Linda
Couch
Retirements
Alfred
Smith,
maintenance
mechanic, M &
OM,
member
of Grace
Baptist
Church.
as little
as possible."
Eunice Redcross retired from
35 years of
years
Al was
for maintenance
of air
of
13
was
Brush - Everard,
pleasure
Randolph
Wythe
and
Peyton
Houses.
Al. "
said
years
old,"
said
Eunice. "
I
loved working here and it' s a
to
work
with
the
I enjoyed
making decisions on my own.
Even with the best safety
She' s looking forward to
patching holes in the streets and
parking lots to putting in pipes and
moving furniture.
He has worked
people."
Eunice has worked every station in
My favorite job was as an
electrician,"
service.
I' ve done Laundry work since I
conditioner, plumbing ad electrical
systems in the Governor' s Palace,
said Irene about her job.
worked here. Over the years, he
has done all kinds of work from
the Laundry October 1 with 24
service.
I enjoyed meeting people,
including celebrities, the most,"
with J. P Bass, labor foreman
James came to work at CW
because he had friends who
retired
October 1 with
responsible
Building Maintenance, working
He plans to fish, do odd jobs and
the Laundry, but her favorite is
flatwork.
both inside
outside, but prefers working
Now that he is retired, he hopes
light
work and to do some fishing.
Irene
mspectress
calls and I' ve fried a screwdriver
so she came back to work as a
Inn,
or two."
casual, working three days per
on December
week.
with 40 years of
with
electricity, you have a few close
A typical day for Al included
answering
service
keeping employees
calls
and
and guests
comfortable in our exhibition
buildings.
Eunice
daughter
Son Ben
Shop.
is an active
member
of
the Little Zion Baptist Church in
Grove, where she grew up and still
I worked
lives.
with,"
said Al.
grandchildren.
Al is an active
decided
years, since
1
I
1965 "
I' m a
Reds fan, but I wanted
to win
the series,"
She is active
Baptist
said
in the
Church
in
Lanexa and is active in the
pastor' s aid, trustee
board
and
senior choir.
Her sister,
Banks,
at the Inn and her
works
Susan
niece, Clarissa Bnnkley, works in
that
the
the Costume
Design
Center.
getting too old, and 40 years was
enough,"
said
Irene.
Irene has worked in Inn
housekeeping the whole time, with
exception
James Berkley retired on
December
last two
Ebenezer
at the
retired
service. "
she
I' m planning a trip to
Hawaii sometime this spring."
said. "
work was getting too hard, I was
here and I enjoyed the people that
Al and his wife, Helen, have
four daughters and five
Street,
also
travelling
I plan to relax.
Travelling is my first choice,"
Irene.
Parker works in the Upholstery
Eunice
I really enjoyed my 35 years
has a son,
and four grandchildren.
baseball. "
Oakland
Eunice found retirement " boring,"
if you work
and
Cincinnati
not change a thmg," she said
Unlike most of our retirees,
measures,
pursue her passions:
Irene has attended the World
Series, with the exception of the
outside.
to pick up some occasional
I would do it all over again and
and
retirement as an opportunity to
1 after
14 years
in
of two
weeks
worked at the Lodge.
that
she
She has
been an mspectress smce 1980.
13
�Freddie
Cottrill,
secretary,
to participate
executive
Freddie.
helped the Greater
Williamsburg United Way this fall
as
loaned
a "
For three
executive ".
weeks, she joined four other
is
people
from Virginia
said
help with the local kick -off and
acted
as
speakers
and
sponsored
tours of the agencies serviced by
United Way.
days for each of the past eight
Freddie
as well,"
The loaned execs also
There are a lot of good hearted
Power,
BASF, Boy Scouts of America and
these
to the United Way campaign.
first
CW' s
and giving people in charge of
Anheuser -Busch to lend assistance
a result
agencies,"
As
Freddie "
said
of the work that I have
and help other companies execute
done, I would like to help one of
the agencies. They help a lot of
people, but they could help a lot
a
more.
Companies'
loaned
time
exec"
to
executives
donate
corporate
pledges
secure
successful
employee
campaign,
If it weren' t for the college
similar to the one CW does each
students,
agencies,
year.
Housing
Partnerships,
We work
to locate
untapped
such
as
couldn' t
accomplish nearly as much."
businesses and to encourage them
Architecture
members of the Histonc American
and
Buildings Survey ( HABS) and
Historic American Engineering
by Plul McCormick
Seasons greetings!
May you
underway
Heights School.
Thanksgiving Day, Hanukkah,
the New
Year of 1991.
Join us in welcoming Wendy
Petrey as architectural projects
secretary and Erik Griekspoor as
mechanical designer.
native
Erik, a
of the Netherlands,
Mozart.
Will
has
Scott
Historic
Committee
Spence
Architecture
helped
plan
several sessions for ` Building
Virginia ' 90 ", an annual industrywide building and design
conference,
held in October
Richmond Centre.
Underhill,
returned
at the
Roy
Education,
for another
demonstration of " 18th- Century
Carpentry."
Stacy Chapman, vice president
of the new Colonial
Chapter
Professional
PSI,
of
Secretaries
International,
which
meets
seminar "
in
Williamsburg, says bylaws have
was IFMA,
Facility Management
In helping to make
CW a better place to work, Bob
and furnishings inventory lists for
short and long -erm space
t
Mark J. Wenger, along with
Pappas,
foundation
and Tom
architectural
attended
the
in
UT.
problems,
challenges
attended
for
Preservation
Several
and to
practical
Williamsburg
attended
for
General
welcomes Carrie
Dreybus,
staff accountant
Audit
welcomes
internal
Savee,
internal
and
Steve
auditor.
produced
Civil War documentary.
used
our juvenile
in the annual meeting
at San Francisco.
He
and educational
sessions, and an awards ceremony
recognizing exemplary work by
at
children' s games
They
performers
for
and Dylan
auditor,
who
was the storyteller.
has
I
Do you fall asleep under the
dryer9 You should see this lady,
mouth open and head back
to Debbie
I
know how she feels. I' m so tired
with my new addition.
Department
Notes
right, I had a precious 7 lb. 4 oz.
Store as controller.
Congratulations
to
Melissa
Etchberger on her recent
promotion
to
payroll
technician.
Interpretation
The Department says
to John
Shoosmith,
who
in
has been
promoted to Sergeant Major, and
Billy White has been promoted to
leader, fifes.
corps
programs
Hennage
participated
in special
this fall that included
concert
and a football
on October
game
between
a
31;
the
University of Richmond and
William and Mary. They traveled
goodness.
as a picture.
can'
t hear!!!
be reading a magazine and that' s
how you get the real good gossip.
That' s nght, they think you are
reading so they really do get down
with the juicy stuff. I know by
Welcome Shannon,
to the world
You see,
here, you are suppose to pretend to
the temporary drum supervisor.
her, thank
addition to his family: a baby girl
named Shannon. She' s as pretty
and
by Michelle Carr Youman
I
loves
Dylan Pritchett has a new
Presentations
Shhhh!
That' s
baby girl named Tiffany Nichelle.
Welcome to the world, Tiffany.
She' s a happy baby and big sister
Kendra
Afrcan- American
The
Institute of Architects,
business
to the division.
Fifes and Drums have
section
Histonc Resources of the
in October
Special
This
Childhood Project to replace the
We welcome three new
We said farewell
Journal
Don Kranbuehl
versus
of the Committee
participated
Well PBS did a special
Internal
Sonnie Rose, for complimentary
has left his full -time position
sophisticated engineenng systems.
Scott Spence, director and
American
the PBS
CW?
clerk B in Payroll.
for the loan of graphics,
trend is to emphasize value by
member
about
Division
Pritchett
Welcome to Jack Underwood as
techniques
them the very best.
Shoot, can you believe it?
can' t wait to see it.
pursuit of higher education.
preservation
If you missed it, you
must see it the next time it' s
Martha Whitehead, accounting
farewell
at the
and
and
It was quite a
lady brought ALL of her bad
children in here. Now I really
can' t hear a thing Did you hear
for training.
and maintain
simple
Pritchett,
Anderson,
protection. Mark says the recent
implementing
Dylan
Robert M. Watson.
Hawaii for two weeks. We wish
brought in a new class of recruits
especially of house museums
exposed to long -term wear by
looked
by Christy Coleman,
Lee,
displayed examples of our
needs of buildings and collections,
Others
and performed at the Hennage
performed.
Accounting
fall
costs to provide
It
was developed by Dylan Pritchett
success.
Renee
Ear To Ear?
Knopp, waitress, were married on
August 11. They honeymooned in
employees
and the
Phil
courses dealt with the protection
visitors.
this dryer.
Sylvia
a
Kimberly —
on
waiter, and
the designer,
by Tim Sutphin
Many things happened in the
Department of Music during the
in September
first child,
by Lisa Carson
Musical
Technology ( APT) in Montreal,
Canada
trip.
gone to join the staff at Binn' s
the annual meeting of the
Association
their
and successes of corporate signing
and it brought together the buyer,
the specifier,
their
Auditorium
and Lori Abbate
was the first program of its kind to
the
about
Finance
intensive three -day course was
presented by IDENTITY Magazine
and Brigham Young Umversity. It
address
them
So if you see
don' t forget to ask
the new program
hostess,
graduated from William and Mary
with a degree in anthropology
Al Covert,
The
copies of the Colonial
Taylor,
conservator,
Pegeuse,
Robert
them around,
Speaking of ears, did you all see
Arts.
daughter —Joann
July 6.
planning
at Snowbird,
Liberal
welcomed
1990 Sign User Conference
and had a
Oohh, my ears are burning under
William and Mary with a BS in
Angie
floor plans with space
McCormick
repeat gossip, but they went to
Africa with a tour group. They
down to tell you all.
waiter, who graduated from
Phil
and Carla
great time. They were telling me
by Kathie Denoy
Congratulations to Guy Adams,
International
Association.
Pritchett
Well you know I don' t
said it was beautiful
King' s Arms
meetings.
architect,
but
Cowles?
corporate identity program.
Thanks to Glen Duff, Publications,
She and member
Wendy Petrey attend monthly
Nick
Concert
October
Speaking of roots, did you hear
about Dylan
so much I couldn' t even wnte it
Computer
installer.
manufacturer /
been distributed
Capitol
in late
will pick up again around
Christmas.
Center.
September
Interpretive
The
ended
Bob Cowling attended the
to integrate
Society, American Institute of
VSAIA),
Educational
series
of the
will apply computer aided design
of the Virginia
Architects (
He is
coordinating development
building and site in the
The sponsor
and Mark J. Wenger, members of
the
staff
Tools for Space Forecasting and
Management" at Chicago in July.
of Operations.
Gwilliam,
projects
educational
filled the vacancy created when
Doug Finch was promoted to
director
over there, her roots need two
meeting, gave us a tour of Bruton
architectural
Look at that one
retouches.
good
attendance. Governor' s Evening
Music series on Thursday nights
presents works by Haydn and
Joe Spruill, following an
sense God' s smile upon you this
and through
and enjoying
You should see these women in
here... bad hair!
opening of a new museum.
The fall concert series is
Record ( HAER) teams.
Engineering
Christmas
to Youngstown, OH to play at the
Big brother Dylan,
Jr., doesn' t want to trade her in.
Congratulations!
Shew!
I am finished, dipped,
dried, and styled!
Did I get
enough scoop for you? Well next
time I' ll tell you about the Oral
History Program on February
15th.
The topic will be Brown vs.
now you are probably wondering
where in the world am I? Child, I
The Board Of Education.
was so desperate for scoop, I' m at
you
the beauty salon.
Don' t try to play
it off, you know you listen to the
conversations
pictures
and LOOK
in the
magazmes.
at the
know...?
Did
I' ll tell ' ya later.
Have a happy and safe new
year!
�People in the news...
Welcome
Erik Griekspoor,
Architecture &
Engineering
Carrie Anderson, General Accounting
Martha Whitehead, Payroll
Steve Dreybus,
Internal
Audit
Remembering
friends...
Elizabeth C. Ashby ( retired), Laundry
Mary R. M. Goodwin ( retired), Research
Bernice P. Hudson ( retired),
Finance
Arnold E. Johnson ( retired), Campbell' s Tavern
Marjorie D. Bjostad, Historical Interpretation
James A Dickinson,
Ethel Spruill
Historical
Rea ( retired),
Interpretation
Collections
Harold O. DeWitt ( retired), Employment
Moses
Pretlow (
retired),
John W. Robbins (
Boating
opportunities
on
the Duke?
When torrential rains fell on
Williamsburg on October 23, for
many it brought back scary
thoughts of the Great Flood of
August
12,
1989.
accumulation
The
of leaves
in the
storm sewers caused water to back
up quickly on the Duke of
Gloucester Street, flooding it from
curb to curb.
While Facilities and Property
Management
crews
worked
frantically to clear the drains of
fall debris, employees took the
opportunity to enjoy boating on the
Dog River," much to the delight
of our guests and fellow
employees.
F and PM crews
successfull
good
things
proved
in their task. And, all
must
come
to an end,
as Steve Haynes found out.
He
nearly went down the drain, boat,
paddles
and
all
Inn
retired),
F &PM
�Colonial
Williamsburg
Post Office
News
U. S.
Box C
Williamsburg, VA
Postage
PAID
23187
Williamsburg,
Permit
Non - Profit
This
VA
No.
7
Org.
month...
Looking back
25
page
years •
3
Wellness
Works
Wonders •
page
7
Hotel
Properties
News •
page
People
News •
Matthew
care
Hicks
program
attends
the
in
page
10
the
15
infant
at the Colonial
Williamsburg Employee Child Care
Center.
page
Read
more about
it on
one.
The Colonial Williamsburg
News is published bi- monthly for
employees, retirees, family and friends of Colonial Williamsburg by
the
department
of Corporate
Communications.
Patrick
Communications
Moore
Editor
Employee
Saylor
Heidi
Editor
Associate
Photographic
Printing
Assistant
Sally
Audiovisual
Processing
Dietz
Member:
International
Business
Riley
Printing Co., Richmond, VA
Association
Communicators (
IABC)
of
Annual Employee Jewelry Sale
December
Department
40%
Tarpley'
s
off sterling,
3 - 22
14kt gold, Vermeil
Shop ' i Golden
i'Mary Dickenson
Ball
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
CW News
Description
An account of the resource
<p>The <em>Colonial Williamsburg News</em> was the official newspaper of the Colonial Williamsburg Foundation. Publication began November 1940 under the title <em>The Restoration News</em> and was published under that name until February 1942. The title changed to <em>The News of Colonial Williamsburg</em> from February 1942 to May 1950. The name changed again in May 1950 to <em>Colonial Williamsburg News</em>. It is often collectively referred to by the abbreviated title <em>CW News</em>. Production switched to a digital-only format in 2018. The newspaper ceased production in 2020.</p>
<p>When using the <em>CW News</em>, it is important to remember that it reflects the realities of its time. For example, columns in the 1940s issues reported on the “News of the Colored People.” Separate reporting of African American and white social events was indicative of the segregation that was the legal norm in Virginia at the time.</p>
<p>The number of issues published every year varies. No papers were published between January 1943 and June 1, 1948. From August 1979 through May 1992, a supplemental publication titled <em>Colonial Williamsburg News Extra</em> was sometimes published to include additional information for staff, especially during those periods when the paper was published every other month. There are occasional Public Relations-style news releases published as <em>CW News Telenews</em> or sometimes just as <em>Telenews</em>.</p>
<p>The publication was produced principally for employees to inform them of important and relevant goings-on in a timely fashion. Although distributed fairly widely at CWF properties and now online, the paper covers topics including Restoration (and later Colonial Williamsburg Foundation) building openings, new programming, Historic Trades, special events, historical and architectural research, archaeological discoveries, new employee hires and retirements, employee activities and achievements, employee profiles and personal milestones, employee benefit and charity concerns, donor activities, museum exhibitions and acquisitions, film productions and book publications, educational initiatives, celebrity and VIP guest visits, restaurant and hotel news, product and reproductions releases, Merchant’s Square shopping, and relevant local area news.</p>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Colonial Williamsburg News, volume 43, number 5, November/December, 1990
Creator
An entity primarily responsible for making the resource
Colonial Williamsburg Foundation
Publisher
An entity responsible for making the resource available
Colonial Williamsburg Foundation
Date
A point or period of time associated with an event in the lifecycle of the resource
1990