-
https://d1y502jg6fpugt.cloudfront.net/45914/archive/files/c5bca396c5c4d3ef8a1431563fda0832.pdf?Expires=1712793600&Signature=QaGzZ7ReRzxnC1KIBszv4w89TWWJ-vfSG9wzKWGYujkTq23aWitbD9ICtv-WKBgtw9k198WS-9J2nRWLIxQag0AfRLcqvdebhVhWMvKPklHqfqCTlJOzBAfgHKn9E2OgeSvx4prCuDFFDJKXgsfUYokFLeGS6N3l8BZasvxYrJXHN8EpDKa22gwVlDBB%7EIgN2PIVwVNnvvnmraOEfcjbDlf9BJBB2-1j792GNJAT98jyJXugur-usMHENm702m-j6KRybRdbhYgcLEEwRhTVP6nt1X7T13tHbp0ZOVHN7QHGgBoIc2k-2KGXvntaIveMgsxbQ9pb3ELDf-uolhpEmQ__&Key-Pair-Id=K6UGZS9ZTDSZM
3c4b095539c9b276252331dc3260347c
PDF Text
Text
Published by the Colonial Williamsburg
Volume
43,
Number
Foundation
for its employees
1
and friends
January/ February,
1990
Peter Ross, master of the Anderson
A
Blacksmith Shop, wears a suitcoat
modeled
original
after an 18th - century
that
Anderson
New
Look...
exhibit.
hangs
House
in the James
archaeological
The fine cut and fabric of the
coat are typical of clothing worn by
prosperous shop owners of 1780. The
re- costuming of the Anderson Shop is
the first step in providing more
authentic 18th -century clothing for all
costumed
more,
employees.
turn
to
page
To find
1.
out
�rd.
a
g
rp
get/
in
These are not the types
of clothes frequent
visitors to Colonial
Williamsburg
might
expect to see on our
costumed
employees...
According to textiles
the 18th century would
curator Linda Baumgarten,
nearly one - third of laborers and workers in
have worn trousers, often over breeches for protection from sparks or
for warmth, much like today' s coveralls. The trousers worn by Jay Close, left, are shown in a
book on 18th -century gunfounding. Additional information was taken from period ads for
runaway
slaves.
Jim Slining, right, is wearing " spatterdashes,"
protection
from sparks. Though
a leg covering typically used for warmth and
his are wool, leather
and heavy
linen were also used. Jim' s
waistcoat is of a striped ticking fabric —a common material in period prints. Such fabrics
would
S
P atterdashes,
have
varied
sleeved
depending
waistcoats,
upon
the wearer' s income,
status
and
the availability
of material.
trousers,
the Costume Design Center, is to enhance the au-
smocks, curved brim hats... these are not the types
thenticity and interpretation of 18th- century clothing, accessories and deportment for all costumed
of clothing frequent visitors to Colonial Williamsburg might expect to see on our costumed em-
employees.
ployees. Over time, however, these items and more
will
be
phased
into
our
colonial
wardrobe.
Visitors to the Anderson Blacksmith Shop will
notice a number of subtle differences in the clothThis linen apron,
worn by Jay Close,
was
reproduced based upon an engraving of an
18th -century worker. His waistcoat is
modeled
collection.
length
after
The
a similar
location
and closer
more " compact,
item
in our textile
of the flap,
shorter
fit are characteristic
streamlined"
look
of the
of the
later 18th -century, according to Sally Queen,
manager,
Costume
Design
Center.
ing worn by the tradesmen working there. Blacksmiths at the shop have been outfitted in new
clothing
that more
accurately
reflects
the period
of
the shop' s operation around 1780.
This change is the first step in what will be an
ongoing
effort
seven -year
aimed
at
objectives, "
supporting
to
strengthen
one
of
the
our
educa-
tional program," by making the best use of our resources
The
in
goal,
interpretation
according
to
and
Sally
historical
Queen,
research.
manager
of
The
project was born in 1985, when the HAPO
Interpretive Planning Team established the time
frame - -1780- - for the Anderson shop. This date,
though
somewhat
later
than
the
period
represented
throughout the rest of the Historic Area, was chosen based upon information about James Anderson
and his shop.
To
achieve
their
interpretive
objective,
black-
smiths from the Anderson shop teamed up with the
costume design group: Barbara Black, Nancy
Glass and Sandy Bradshaw.
Please turn to page 2...
�The team shared information they had
tion to fitting," Sally explained. " It was
gathered on clothing and appearance in
the 18th century. Primary documenta-
truly a team effort from start to finish."
tion for the project came from 99 on-
with the re- costuming of four groups- -
gmal
the visitor aides,
engravings
from
the book,
eenth Century Gunfounding,
H. Jackson
Eight-
by Melvin
and Carl de Beer.
The
garments
in the
will
continue
sic Teacher' s Room.
textile
collec-
We hope to have these four groups
in new clothing by the end of 1990,"
continue
Sally
the DAR Museum in Washington, D.C.
groups
Textile
styled, more historically
curator
provided
this
Linda
design
Additional
Baumgarten
also
details.
said. " Our goal
century
information
year
and staff at the An-
tions at the DeWitt Wallace Gallery and
The project will
this
thony Hay Shop, Magazine and the Mu-
Information was also provided by
original
project
about
work-
re- costumed
clothmg
Overall,
is to have all
with
authentically
accurate
within
seven
18th -
years.
with
people have been very re-
ers' clothing came from advertisements
the
away. We' re doing the best we can to
informa-
holding
describing vari-
events.
detailed
descriptions
provided
valuable
tion, as did quotations
Aides, Anthony
Hay Shop,
Magazine
impatient to get into new clothes nght
requisitions
Visitor
the
clothing
worn,
colors
and materials
used. James
Anderson' s Public
Store
recostuming of
four groups —
far.
somewhat
the
ceptive
for runaway slaves. These ads gave
year
ous
of
I
to
the
know
changes
there
we' ve
are
folks
made
who
so
are
keep people' s wardrobes interesting, by
tradesmen.
swap
We have
days and other
about
1, 050 people
special
in cos-
tume today. To make a major change
Production
and
of the new clothing began
last June and was finished m January.
the Music
like this and do it in a quality fashion is
gomg to take
time. We appreciate
employees'
patience
and
support,
are
open
suggestions
the
and
The entire Costume Design Center,
under Barbara Black' s direction, shared
in the project, from sewing and produc-
Teacher' s
how we can work together to continue
meeting our different objectives."
always
to
about
Room
Patrick
Saylor
Rick Guthrie' s sleeved waistcoat is
typical of 1780. It was generally layered
over
a sleeveless
waistcoat
for
warmth.
The horizontal stripes of the fabric
appear in period prints. Evidence has
been found showing similar fabric used in
postillion jackets worn by groomsmen
and
other
workers.
Waistcoats
with
James Anderson' s diary notes
the use of soldiers in his shop
during the Revolution.
tie -in
sleeves were also made, which can be seen
Hunting
at the Anderson Blacksmith Shop.
frocks,
like this one
worn by Ken Schwarz, were
common attire for soldiers
and militiamen.
This hunting
frock, made of linen, is
modeled
after
a
reproduction
in our textile collection.
Work smocks like this one, worn by Rick Guthrie, were worn
over the clothing
construction
movement
of laborers
to a shirt,
to perform
and agricultural
this smock
a variety
gives
of chores.
ally made of sturdy linen.
workers.
the wearer
Similar
freedom
Such smocks
in
of
were gener-
This work coat, with smaller cuffs and a curved sleeve, shows a
typical cut of the 1780s. Such a coat would have been a normal part of a
worker' s winter wardrobe. Print sources indicate, however, that such a
coat would likely have been hung up rather than worn in the shop.
Other period touches are shown by the knee buckles and leather
garters,
2
Colonial Williamsburg News
and
in the
cocking
of
the
hat.
�CW' s Ombudsman provides
a ` safe'
troubled
with
Katie
ployee,
employees
had a problem. As a new em-
she wanted to please her super-
visor and make
the best possible
pression on her co- workers.
im-
For some
to deal
has
worked
m
Katie' s
depart-
ment for many years- -took an immedi-
work
problems
problem. My main concern is to see that
things are done fairly- -not to fmd out
who' s right and who' s wrong, but to do
help to maintain the anonymity of the
the
through the Employee Opimon survey
right
thing."
reason, though, one of her co- workers
who
way for
employee.
For
instance,
information
gathered
may show that a particular supervisor is
Often,
an
employee
will
call
with
a
rated poorly by his or her employees.
Or, a history of grievances or com-
question about Colonial Williamsburg' s
plaints from other employees may show
Katie did what she could to try and
get along with this person. Nothing, it
payroll
a problem
work schedules, even parking. " A lot of
goes
seemed,
times
officer and they get involved. Frequently, this results in positive
ate dislike
to Katie
worked.
The
older co- worker
policies,
I deal
vacation,
with
benefits,
questions
about
an
was hostile, even downright rude. Over
employee' s pay," said Pete. " There' s a
time, Katie became miserable.
lot of confusion about payroll advances
She con-
or the interpretation
sidered leaving.
It wasn' t that she didn' t like the work
quite
the
opposite,
in
fact.
But
the
mental strain of daily indifference and
hostility from this one co- worker was
affecting Katie' s work, and even her
life away from the job.
She tried talking to her supervisor.
Just
ignore
This,
him,"
of course,
the
pol-
Most often, this information
the
Just
as
icy. Most of the time it' s very easy to
that
there
problems,
deal
with
the
problem
right
over
the
phone."
different
are
a problem
can' t be taken
care of over the telephone.
If you re-
quest it, Pete will visit with you at your
workplace
or
elsewhere.
Pete
ment,"
was
noted. " The person feels so much better
Sometimes,
wouldn' t
tion? Will it cause
there
was
only one way out of what had become a
bad
situation..
to them
and respond
Pete
as the Employee
an "
open
door"
him at his Goodwin Building office.
cal of some of the problems
on
myself,
Are
will work with you
or resources,
Assistance
such
Program
or
United Way.
Sometimes
the
you
job -difficulties
might
between
people
intimidated,"
that
drastic
they
think if they
file a grievance
Building.
Pete
or formal complaint, there
will be a black
mark
against
cc
are reluctant
come to the Goodwin
feel
want to take
them."
policy and welcomes employees to visit
Katie' s story, while made up, is typiface
ask
there just isn' t an answer.
with empathy."
Pete also maintains
there
don' t
the
circumstances ? "'
boat "
though
by
other problems?
extenuating
to find other solutions
as
answers
go "
I' ll
said. "
In these cases,
It seemed
people
Does it make sense to make an excep-
By going to the employee, it sends
the signal that I really do care," Pete
situation
many
step...
the time to listen
the
of
I try to put aside policies or rules
when appropriate and use good judg-
when they have someone who will take
that
types
different
necessarily
change and that she " shouldn' t rock the
warned
administrative
book."
Sometimes
she
said.
or
are
there
don' t
Katie
again,
director
changes."
When
supervisor
didn' t work.
went to her supervisor
of a particular
to
think
to
They
continued
service
people
have
safety valve,"
who
have
appreciated
used
having
Pete concluded. "
this
a
Some-
Often, it' s the first time they' ve been
here. I' ll take them on a tour and try to
times I' ll get three or four calls a day At
other times, a week will go by with no
a nagging frustration that never seems
make
calls
to be worked out.
sible, so they can be assured that this is
you and a co- worker or your supervisor,
an unsafe
condition
in your workplace,
The problem may or may not be
serious"
in
the
sense
that
it
affects
a`
them
safe'
feel
as comfortable
as pos-
all
Nancy Gulden has been very important in this process. A lot of times, she' ll
place."
Problems
at
between
an
employee
and
act as ombudsman
by responding
employees'
on the spot. She' s
may not warrant a grievance or formal
his or her supervisor can be especially
difficult. " Most of the time, it' s very
complaint. Or, you may be afraid to
hard for a third party to intervene in a
knows
speak
problem
between
She' s doing an excellent job."
pervisor.
There
volved,"
Pete
your personal health or safety. It may or
out
because
supervisor
or
a
you
fear
that
co- worker
may "
your
get
back" at you in some way
The bottom
line is this:
the problem
affects you and your ability
your
work,
a right
to
which
cases,
there
an employee
are
certain
commented. "
may
and surisks
In
be alternatives
questions
had a lot of experience and generally
the answer,
or where to fmd one.
inPatrick
these
are
people
en-
have
titled. It may even affect your ability to
provide
the best possible
visitors
and
service to our
who
used this
service
guests.
Fortunately for " Katie" and other
employees having problems at work,
there is a " safe"
Saylor
I think
that
to enjoy
all
to
have
appreciated
having a safety
way out
valve..."
In August,
1988, Pete Cruikshank,
vice
president for Equality Development and
Administrative Services, was asked by
president
Chuck
Longsworth
the Ombudsman
to serve as
for employees
of Colo-
nial Williamsburg. " I wasn' t sure what
an ombudsman was, so I came back and
asked my secretary, Nancy Gulden, to
look it up in the dictionary," recalled
Pete.
According to the dictionary, an ombudsman
is
complaints
a
person
who
looks
into
and helps to fmd a solution
If you have a problem that
that is fair to all mvolved.
We have a formal
grievance
you would like to discuss and
system,
but many people don' t want to take that
drastic step,"
Pete explamed. "
They
think that if they file a grievance or
to
turn,
please call Pete at ext
you
7035
formal complaint,
call will be confidential
objective
there will be a black
Some
outside
people
source.
feel
uncomfortable
going to their supervisor, especially if
they feel that their supervisor is the
nowhere
or Nancy at ext 7036. Your
less you
mark against them. They need to go to
an
have
I wasn' t sure what an ombudsman
was,"
said Pete Cruikshank,
request
un-
otherwise.
right. As
ombudsman, Pete works to help find fair solutions to workplace problems. This
requires a sense of caring and empathy, both of which come easily to Pete, shown
with
warehouse
employee
Calvin
Ashlock.
Colonial
Williamsburg
News
3
�Telephone
These
hints
Tips...
have
been
devised
to
help each of us provide more efficient,
professional
telephone
service to our
customers and guests. Use them and
exceed
your
caller' s
expectations!
Greet the caller with the time of
day ( " Good Morning," or " Good
Afternoon "), your
Good afternoon,
organization,
department
and
your
or
name.
This is one of the most professional ways to answer the phone,
Colonial
Williamsburg
May I help you ?"
and sets a positive tone for both
you and the caller.
When you transfer
a call, tell the
caller that you are transferring
him, and tell him where you are
transferring
two
Last
evening while watching TV in
their Cincinnati home, Mr. and Mrs. Potential
Visitor
learned
of the "
information,"
Mrs.
Potential
for
ment
said.
announce-
phone to dial. From that moment on, her
impressions
up the phone to
dial. From
moment
that
on,
her
impressions
rested in the
hands of our
reservationist.
In
and
plans
for
Colonial
Whether
events.
our
Di-
are not used
dead silence;
If the call is disconnected, the
caller knows the department
to, and can ask for that area
number
is a number
potential
visitors,
diners
we influence
or
the deci-
the
telephone.
survey
visitors
Although
we
on their expe-
that
can
be
dialed directly from an outside number
without going through the 229 -1000
switchboard.)
Often, 229 - 1000 is printed in outside
when
the
direct
number
would be faster, and the operator would
not have to transfer
the call.
We also learned that many employees ask the operators to place calls when
they can use the Colonial Williamsburg
when calling back
Be sure and let the person
nature of the call, and that the
call is being transferred Don' t
just transfer the call without an-
nouncing it. This lets the person
receiving the call be better
prepared by not being caught
off guard."
Telephone Directory to look up the
Manners
number and then dial directly
Use " sir" or " ma' am"
tesy we provide
customer
on the telephone.
After
this
service,
number
be
m 1989,
of
look
it was
areas
within
at
telephone
obvious
our
that
system
a
can
improved
the complex
issue
of telephone
We
called upon a group of employ-
ees from the six departments
of the project, we conducted a study of
evaluate our work and to find other ways
the
to improve
areas
within
Colonial
Wil-
liamsburg that receive the most calls:
Franklin
Street
operators (
229-
1000)
Elenie
Bonnie
Visitor
Center
telephone
Group members
and
customer
service.
were Jackie Abrams
Tucker,
Austin
studied to
and
Visitor
Jeanette
Center;
Wheaton,
Franklin Street operators; Becky Baker
and Maggie Braxton, Lodging Reservations; Cindy Meyers and Carolyn Evans,
Lodging and Dining Reservations
when
speaking to a caller. If the person
gives you her name, add that personal
touch
and use it.
not sure who they should talk to
in order to get the information
customer service. During the first phase
six
are never out of style!
Ask questions! Many callers are
a task force organized
by vice president Dick Schreiber began
to tackle
first
to
whom the call is being transferred know who is calling, the
rience at Colonial Wilhamsburg, we
have not, until recently, assessed the
level of efficiency, hospitality and cour-
Early
or
person he was being transferred
sions our callers make by how we treat
regularly
and
that
The caller knows he is being
transferred, not just listening to
to the fullest capability. ( A Direct -In-
publications
retail customers,
on
programs
we found
rect - In -Dial ( DID) numbers
Williamsburg rested in the hands of our
reservationist.
them
special
addition,
at-
Dial
the
Mrs Potential Visitor picked up the
Visitor picked
tractions,
perfect"
1990 family vacation. " Call 1- 800 -History
Williamsburg' s mission, permanent
the call. This does
things:
they need Help the caller out by
asking questions. This prevents
her from being " bounced
around"
from person to person
and becoming frustrated.
Tell the caller when you must
place him on hold. A simple
phrase such as, " Just one moment,
please"
tells
the
caller
that
he is on hold. Not letting the
caller know can confuse him,
Group Sales
Mail
Hotel
Katz, Group Sales; and Ursula Walters,
has been disconnected. When re-
Hotel
turning
Sales
Mail Order.
Employees,
From March through June, we set out
to learn as much
who
are
on
calls
are
the front lines
ture
within
about how
these
depart-
ments.
of telephone
as possible
handled
customer
service,
vided
pro-
valuable
We looked at the departments'
and function;
the type and number
of calls they receive; the level of customer service they provide, both externally and internally; and problem areas.
Our
tools
terviews,
ground
insight ...
struc-
included
call logs,
questionnaires,
and available
inback-
documents.
Our study showed that we have a
group of dedicated employees who
would benefit from improved training
and
guidelines.
development
We
calls
to guarantee that each
receives
the highest
level
service
Parker
and
Linda
front
employees,
lines"
service,
of
who
are
telephone
provided
valuable
on
the
customer
insight
into
the details of call handling. The group
discussed the first study extensively,
offenng
explanation
and
personal
ex-
perience. The group then broke into a
sub -committee to develop recommendations
for five major
problems.
Jackie Abrams, now a secretary in
Group Sales, served as the group leader.
Jackie led the group in looking at
the
identification,
publication
and
use of DID numbers
development
to transfer
the
most
sure that our efforts
are
to the phone,
conversation.
Eliminate
good.
versations near the phone, and
interruptions are both rude and
distracting - - you and the caller.
to
If you are calling from outside
the Foundation
beginning with a " 7" may be
dialed directly), please do so
When placing a call from inside
incentive
programs
to encourage
better
performance.
Managers
and employees
agreed that
customer
of duties to other
4
Colonial Williamsburg News
level
of knowledge
on
Colonial
This
If you have AUDIX, please
return
your calls
possible.
transferred.
Their ideas included
as special
operators
such
devoted
as
soon
Don' t " hide"
as
behind
AUDIX and use it as a screening
device for incoming calls. Also,
announcing calls before they are
to
to
change
your
AUDIX greeting whenever
appropriate.
Finally, treat callers as you
providing information;
an " auto attendant," which offers callers a number of
would like to be treated. We all
have real expenences with rude
options for directing their call; recorded
phone calls - don' t let those
-
every employee should have a minimum
dial di-
check your messages often and
distribution
things
always
tomers and guests better.
of mternal
service
improvement.
and can dial the
number directly ( all extensions
frees our operators to serve cus-
common
The group discussed other areas for
We suggested expanded training to
include telephone courtesy courses and
noise as much as pos-
sible. Radios playing, loud con-
remember
consistently
announce
yourself by saying, " Thank you
for waiting," and continue the
rect whenever possible
of calls
improvement
and he may assume that the call
the Foundation,
of a guide on where
departments
ongoing quality assurance testing
to make
Gloria
Sales.
These
types
on how to handle
standards
of
the
of:
procedures
caller
recommended
Order;
stories
Please
see " Phone"
on page 5
be
about you!
�for
Looking
special
a
Don' t miss these programs...
treat?
If you' re looking for a special treat,
don' t miss these special programs m the
Historic Area. Put on by character interpreters from the Company of Colonial
Performers,
these
new
programs
Did You
add an-
other dimension to the phrase, " living
history."
A Look
invited
Behind
the
Scenes:
Know...
You' re
to speak with a character
that
inter-
preter about the research, development
women
and techniques involved in creating and
When
tanned skins of
Powell site.
Sickness
Strikes:
See
the ef-
mice for artificial
fect of an illness on an 18th -century
household,
as
character
eyebrows?
interpreters
that Jasmine
portray members of a family endeavoring to maintain their daily routine while
the mistress
Of
is ill. At the Powell
Maidens,
Wives
and
lives.
At the Powell
perfume, because it
Widows:
covered
up other
scents?
House.
that arsenic was
Grieving for Miss Betsy: Young
ladies, as portrayed by character interpreters,
was
the most popular
House.
Character interpreters portray 18th century women during three stages of
their
of the 18th
century wore
portraying people of the past. At the
Benjamin
fashionable
not
an ingredient
mourn the loss of their beloved
friend.
At the Powell
in
makeup — but
that lead, however,
House.
In an Increasing Way: The women
of the family, as portrayed by character
interpreters, prepare for an impending
was?
birth. This experience touches upon the
intimate details of childbirth and early
infant
care. At the Powell
House.
This is just a small sample of the many
special programs offered during the
week. Please check the weekly Visitor' s
Sporting the ` latest" in 18th- century cosmetics is Susan Pryor, of the Galt Apothecary.
Companion
Susan was " made over" by Kris Dippre during a special program entitled, " The Artificial
for
complete
listings,
in-
cluding days and times. Employees and
family members are admitted free on a
space -available
basis.
Just
show
your
valid employee
or dependent' s pass.
Face."
The program,
one of a series of special
programs
at the Apothecary,
looks at the
other side of the doctor' s practice by focusing on the availability and use of cosmetic
items used to beautify fashionable women of the 18th century. Other programs at the
shop have examined smallpox, comparative pharmacy, and amputation. Watch upcoming
issues of the Visitor' s Companion
for details on future programs.
Phone...
music or information for people who are
put on hold on 1- 800 -History; and providing telephone education for all Colonial Williamsburg employees.
These
meetings
produced
immediate
benefits to all the departments
part. Group members
chance
duties
works
to
it
was
nice
to
will be made
tion to reach the shops directly
without having to go through the
employees
main
Telephone
quested
department
vations, Visitor Center, Group
given
and Hotel
events,
the
phone
sys-
also commented
meet
the
people
to
whom they had been transferring calls
to for so long
numbers-- Reser-
Sales,
available
for
to use at home.
Call
you' d like extra directories
switchboard.
Publishing the most -often reD -I D
Telephone Directory
Arlyne Derringe at ext. 7318 if
other' s job
within
tem. Group members
that
liamsburg
callers from outside the Founda-
each
and how
together
Craft Houses. This will allow
each
understand
better
that took
were given the
Extra copies of the Colonial Wil-
Installing D -I - numbers at both
D
Mail
operators
Employees
throughout
Colonial Williamsburg will be
Order,
information
programs
on
and
will be asked to
special
activities
etc. - -in the next issue of the
least four to six months
Colonial Williamsburg Vacation
vance, in order that they may
Planner
better answer callers'
at
This will provide
telephone
access
to
direct
for
potential
visitors looking for information
in ad-
contribute
requests
their ideas for
information.
about a particular topic, and
In
late December, the group presented
its
recommendations
team
that included
Schreiber,
to
a management
Steve Elliott,
Dick
George Grattan and Jim Bell
The group is very optimistic about their
continuing relationship and looks forward to putting
into action.
Our goal:
telephone
their
recommendations
to strengthen
service
within
the
level
of
the
Founda-
tion and to the public, thus exceeding
our
callers'
Schreiber,
George
should
in the future, aimed at improving the
Grattan,
Jim
Bell, Steve Elliott and Jim Miles met to
discuss ways to put the group' s sugges-
relieve
some
on our
of
the
1 - 800- HISTORY
ask
when
callers
to
appropriate
write
the
to
number
planned
ployees,
service
take
actions
are
the information
aimed
at
given em-
so that we may all provide
more
to
our
professional
customers
telephone
and
our
and
guests.
The next issue of the Colonial
tions into action. That meetmg turned
out to be very fruitful in producing
listing of the most often -re-
and
phone
etiquette
customers
contribute
employee
training;
telephone
their
standards
for
of
telephone
and
ideas
etiquette,
training, and
proper
of tele-
all
employees;
and
developing
procedures.
telephone
procedures.
The group also will look into the possibilities
of
using
special
telephone
operators dedicated to providing information; installing an " auto attendant;"
and providing recorded music or information for callers who are on hold.
Williamsburg Telephone Direc-
decisions
part
standards
professionalism
telephone
about developing
proper
Other
service
out Colonial Williamsburg will be asked
and
down, reminding them that the
requested number may be dialed
directly.
better,
of
guests. Agam, employees from through-
Operators will give the D -I D
number
level
group will discuss other actions
provided
number.
improving
expectations.
In January, a task force comprised of
Dick
The
pressure
take part and
that will result
improvements
in some
in immediate
cases.
our
numbers.
These
Direct - In -Dial (
include:
will contain
quested
A number of actions are planned that
concern
tory
D -I -D)
Nancy Hicks
a one - page
numbers ( see
above).
Nancy Hicks, business analyst in the
department
of Business
This will help employees transfer
Operations,
is coordinator for the task
customer
forces that have been working to improve
calls more quickly
efficiently.
and
telephone
Development
service for callers
and
to Colonial
Williamsburg
Colonial
Williamsburg
News
5
�Unsung Heroes:
Danny' s working to keep our hotels humming
He
can be found deep below
the surface
the
roof
of the earth
tops.
or high
Superman?
upon
Close,
though this unassuming man would
be the first to balk at the title. Ac-
cording to him, the credit belongs to
I told the
his crew
of 20 men,
who
are " the
child that I was
best mechanics
in town."
going to kick
Maintenance supervisor in the Hotel
He is Danny Brantley, Mechanical
Properties.
Danny' s
cludes
the door
Inn,
the
Houses,
down... `Click,'
house,
and the door
Providence
in-
Colonial
Hall,
Club-
Lodge boiler room, Tazewell
chillers,
and
all
the plumbing,
trical and refrigeration
opened."
domain
Lodge,
elec-
needs that go
along with keeping the south side of
town humming and happy.
This is the busiest time of year
for me,
and all
Danny. "
We
renovations
the
guys,
complete
and
get
all
too,"
the
said
major
the
guest
rooms back in A -1 shape by April.
This
winter
we
will
install
another
phase of the HVAC ( heating, ventilation and air conditioning) system
Danny Brantley confesses that he talks to the machinery. If he were to give a
performance evaluation to the Tazewell Chillers, they would receive an " outstanding" rating.
and renovate a number of bathrooms
in the Inn."
began working for Colo-
nial Williamsburg while he was still
in school, working first for MO & M
and
then
the
Hotel
Properties.
He
does everything from changing light
bulbs and plunging commodes to
handling major construction jobs
and completely gutting dish machines.
I like the challenge of my job,"
said Danny. " A lot of the equipment
to see if I could take the door off the
soon be completely computer controlled.
Danny
they are still running manually, they will
hinges or break the lock.
That' s a whole new area to learn about."
Most of the guest requests that Danny
gets are to, " make my room cooler"
or,
make my room warmer ". However, he
does
get
called
on
to
do
other "
odd"
jobs --running electricity out to a diesel
car to keep it warm when it is cold outside, for instance. Sometimes, Danny
gets to do a little psychology.
I
asked the child if he would un-
lock
the
negative
has been here since the late 30' s and
in the bathroom
early 40' s. It' s nice to be here to see
state -of- the -art equipment going in,
The child' s parent, security officers, ho-
such as the Tazewell chillers. While
When
I
Click'
and the door
received
the
a
child
opened."
My job is what I make it," said
Danny. " I' m glad that I' ve been in a
that
I
to make
have
things
such
a
mechanics
and
an
better,
great
child to come out. Finally they called me
and would not come out.
I
told
that I was going to kick the door
down and would he please step aside.
position
s child had locked himself
door.
response,
and
crew
all- around
of
good
bunch of guys working for me."
tel managers - no one could convince this
Heidi Moore
Marcel receives a gift of love from Commissary friends
Last
dear
Luzifer
talked
Louie
July, Chef Marcel Walter lost a
friend
to
cancer - - is
h
Rotweiler,
To help ease the pain, Chef
often
to
his
co- workers
and other dogs
about
that had been
a
part of his life here in the United States
and during his childhood
in Switzer-
land.
In November, the apprentices and the
rest of the crew at the Commissary got
together and decided
that Chef Marcel
needed another dog. A Bernese Mountain dog, a rare breed which gets its
name from a mountain community in
Switzerland,
was
chosen.
Unfortu-
nately, only three breeders are located
Right:
Marcel Walter and
friend, Seppi,
chat
his
about
in Virginia and none had puppies.
The
apprentices
called
Dr.
Meryl
some of Seppi' s latest esca-
Lessinger at the Animal Clinic of Wil-
pades.
liamsburg to help them in locating a
Please turn
6
Colonial Williamsburg News
to " Marcel"
on
page
7
�Another
winner...
Inn nets 13th Mobil Five -Star rating
The
Mobil
Travel
Guide
has
Five
Stars
mean
that
an establish-
awarded a Five -Star rating to the Wil-
ment is m an elite category, among the
liamsburg Inn for 1990. This is the 13th
consecutive year the Regency -style
very best in the country,"
hotel has received the guide' s highest
honor.
noted Mobil
Travel Guide manager Jack Anderson.
Each year the guide rates more than
21, 000 lodgings and restaurants in the
U.S. and Canada on a One -to -Five Star
Who are We?
system.
In North
America,
a total
of seven
Colonial
hotels earned the Mobil Five -Star rating
this year. Other hotels receiving the
Hotel
Seasons - Clift
Hotel,
San
and
restaurants,
all
is
of
which are dedicated
Fran-
to
providing the best in
service, quality and hospitality. We are also behmd-
cisco; Grand Bay Hotel, Miami; Mansion on Turtle Creek, Dallas;
Inc.,
made up of many hotels
award include the Bel -Air Hotel, Los
Angeles; Carlyle Hotel, New York;
Four
Williamsburg
Properties,
and Stan-
ford Court, A Stouffer Hotel, San Fran-
the- scenes
employees,
cisco.
All the star -rated establishments are
listed m the 1990 Mobil Travel Guide
providing
administrative,
maintenance
and
and the Five -Star
it,"
said John Hallow-
award
ell,
confirms
general
manager.
Commissary, entered and won first place
for
in the professional
class of the third
tions!
Major Cities." Published by Prentice
annual Christmas
baking competition,
plus
a
special
edition
Hall, each volume sells for $ 9. 95 at
Mobil service stations, bookstores and
other
retail
nity in Williamsburg.
storefront
outlets.
mints,
scene
Hans
Schadler,
executive
of
and Sports
gingerbread,
just to name
Golden
a few of the de-
emy of Chefs, was named " Chef of the
Year" by his peers in the Virginia
Chef' s Association at their 1990 awards
the Virginia
held
in early
January
in
Richmond.
The
Chef' s association,
a
1989;
vice president
Chef' s Association;
reprein Las
Vegas, 1989; his work with the Virgmia
Manne
Institute
of
Affairs;
and Virginia
Agriculture
his
work
and
with
local chapter of the Amencan Culinary
Federation
his close association
Williamsburg
of
chefs
to Richmond,
from
annually
selects one of their own as " Chef of the
Year" to recognize individual efforts in
several
areas.
achievements
includes
the
list of
Governor'
pro-
and Richmond;
with the Virginia
wine industry; his able chairmanship of
the Culinary Certification Committee
for the local ACF chapter; and his conthe Inn.
Grille
Area
houses
Lodge and Confer-
AH & MA
receives
ence
Center
Tazewell
certification
Club
Health
and Fitness Center
Russell
The Governor' s Inn
Tabb,
manager,
Gover-
nor' s
Inn,
been
named
Certified
The Motor House and
has
Cascades
a
Cascades
Hotel
Complex
Restaurant
Motor House Grille
Administrator,
Commonwealth
Hall
the most prestigious
award
by
s
the
The
given
Colonial
Taverns
King' s Arms Tavern
Educa-
tional Institute of
Christiana
the
Josiah Chowning' s
American
Hotel and
Shields Tavern wins landscape
honors
Shields Tavern has won an Honor
Award in Landscape Architectural
tional success, context or relationship to
Design, from the Virginia chapter of the
to the environment and the profession.
American Society of Landscape Architects.
The
entry
which
honor
award
represents
is given
the
to the
surroundings,
and
overall
significance
This award brings recognition to the
Foundation, our division, departments
Shields
Motel
Association.
Recipients
of this
honor
ence and
tel
academic
achievement
in ho-
operations.
for 37 years with
Colonial Williamsburg, in a variety of
hotel and restaurant
positions.
Prior to
and staff for the outstanding work they
standing advancement
within the
fession of landscape
architecture.
pro-
do," said Bill Gardiner, vice president
of F & PM. " It is indeed a great honor for
The awards are given in four categones. This year, 38 entries were received.
his appointment at the Governor' s Inn,
he served as assistant manager of the
Lodge and assistant manager of the
which Kent Brinkley ( landscape
Laundry.
Of 28 entries received m Category I,
Landscape
only Shields received an Honor Award.
The entry was judged on several criteria, including quality of design, func-
primarily responsible, as leaders of a
tect) and Gordon Chappell ( director of
Services)
are
host of people who made it possible."
Tavern
A Good Place to Eat
He earned a diploma in Hotel Operations from the Educational
1977,
and completed
advanced
Wallace Gallery Cafe
Hotel Services
Russ has worked
out-
archi-
Campbell' s
must demonstrate both industry experi-
most
and Facilities
Golf
The Williamsburg
Depart-
stant pursuit of culinary excellence at
Chef Schadler' s growing
Russell Tabb
Consumer
apprentice
grams in Williamsburg
comprised
of
to the ACF convention
sentative
ment
Virginia
Clubhouse
Historic
dents Award,
banquet
Horseshoe
Providence Hall House
Cup Award, 1988 and 1989; ACF Presi-
Inn and member of the Amencan Acad-
Inn
Complex
Course
Chef of the Year"
chef at the
of our
opera-
The Williamsburg
Alicia entered a
made
lectables.
named "
in support
held at Chambrel, a retirement commu-
marzipan, chocolate, icing and pepper-
Schadler
other
front - of the - house
volumes
mous with quality ,
services
The guide is published in seven regional
We stnve to keep the Inn synony-
Alicia Ballew, an apprentice at the
courses
this
Institute
a series
in
of five
Hotel
Maintenance
Upholstery Shop
Multihth
Audiovisual
Services
Commissary
Laundry
Conference
and
Services
Reservations
Lodging Reservations
Dining Reservations
year
Hotel Sales
Marcel.,,
CWHPI
breeder with puppies to sell. Finally, a
because,
breeder in New York was found. John
ready made the arrangements.
Kogelman and his family met the plane
in Richmond and picked up the puppy.
Thursday after Thanksgiving the
Commissary was in full tilt, getting
ready for Grand Illumination. Everyone was working late -- chefs, cooks and
apprentices, who were giving their gingerbread houses the final touches.
apprentices
planned
to surprise
to him,
we had al-
The folks at the Commissary, at Mar -
Marcel
cel' s request, named the puppy. They
pizza
gave Marcel three names from which to
choose. Seppi, which is Swiss for a herd
Theresa, a recent graduate of the ap-
dog, seemed the most appropriate for
the fuzzy ball that will grow to weigh
surprised
would
us
again.
be a better
prentice
cookie
program,
room
He
thought
treat."
called
with
a`
me
into
problem, "'
the
said
Marcel as he picked up the story. " As I
walked back there, I noticed that everyone had disappeared,
anything
The
unknown
Administration
about
but I didn' t think
it.
Then, I walked into the lunch room.
approximately
It
means
apprentices
130 lbs.
so
and
much
to
everyone
me
that
at the
the
Com-
missary gave me this puppy. I know that
he was expensive, not to mention
freight
cost from New York
the
to
Marcel with the puppy and a party that
Everyone was there, including my wife.
Richmond.
evemng," said his wife, Helen. " But he
surprised us by going into work - - e was
h
They handed me this puppy with a Swiss
much money and they gave what they
had for me," said Marcel.
supposed to be off that day! I called up
it was mine.... Ruby Austin, pastry cook,
and offered to bring chicken for dinner
said I could
cow bell around its neck. I didn' t know
have
one,
if I wanted
it."
Apprentices
don' t
make
Heidi Moore
Colonial
Williamsburg
News
7
�Comments
Viewpoints
from the President
1989
The
final
important
an
cold
days
of December
interesting year
and
Construction, Maintenance and Property Management coped with a series of
challenges after they cleaned up from
process and one that has my attention,
eliminated my lingering hopes for 1989
being a banner year for visitation We
had
the August
with you early in the spring to talk about
the employee opinion survey and prog-
begun
with
high
expectations
and
flood. There were two sub-
ambitions that the year would start our
stantial
seven -year plan with a bang, setting the
that froze pipes and stalled machinery
stage
More
for
a
good
achievement
run
through
of
change
and
1995.
snows,
an
ice storm,
and cold
energy and commitment.
I look forward to a series
ress
heroes.
on the
seven - year
of meetings
plan.
When I look back on 1989, I think that
September rains. Then it all went down
Longsworth
And finally, Dick Schreiber, Randall
Foskey, and all who promote and sell
the Colonial Williamsburg experience,
dealt with the challenges of the weather
other, in recognizing that we rely upon
the drain, so to speak, when we seemed
Charles
We were doing very well - - ot quite
n
up to the budget, but very well until the
for four long months, constantly looking for ways to keep visitation up and
expenses down. They did well.
each
to see the sun only midweek.
After the weather
dried out a bit, we
had the snow and the cold. Site visitation records
came
indicate
to town,
that even if people
they
reduced
their num-
ber of site visits, choosing instead to
stay in by the fire. This, in turn, reduced
store traffic and product sales. Thus, by
the end of the year, we were diverging
rapidly from our plans.
You,
of
Was
Colonial
again
your
Wil-
important
other,
and in appreciation
for the
fact that each of us has an important
job
we want to do well.
Wil-
That we came out short on the budget
You
does not make me happy at all, for it
showed
experience
your
and
courage,
means that we went backward
character,
skill.
goal of strengthening
sources.
year
Last
year was notable for some other
reasons.
We completed
our seven - year
I
We' ll have
think
we
on our
our financial reto
can.
do
better
We' re
this
a better
place than we were at the beginning of
last
year.
1989
disaster?
a
You
have
to
actions and coordinate
our activities
I
really believe the plan will help us all to
points.
do a better job and have a good time
Educationally, I thought it a huge
Iclose
by quoting from a letter I received in late November. It made my day:
But most of all.. it was the attitude
doing it.
We also got the results of our second
the people that made our vacation so en-
and better programs and our capacity to
employee opinion survey and have
worked hard to respond to the many
joyable. You are very fortunate to have
teach history in exciting and engaging
things you said we should change or do
we "
success.
We continue
to provide
employees
of such
courage,
We
character,
ter' s Grove
skill."
ress
and the military
encamp-
enriched the performances
on
traffic
the
Courthouse;
from
within
at the
removed
the
bus
Historic
with the new bus turnaround;
Area
expanded
historic trades by opening the bnckyard
and tailor' s shop; and began construction on the Folk Art Center expansion
and
so were
Charles
R.
Longsworth
opened the slave quarter at Car-
Play Booth Theater, made great progand
caliber... and
Amen.
better. Believe me, that is a continuing
showed
ment;
the
new
archaeological
museum.
The research and planning for the
reinterpretation
of
the
Magazine
and
How are we doing?
In
begin
feature, "
How
Doing ?" In each issue we' ll
feature a letter or two from recent visitors, telling about their experiences and
impressions about Colonial Williamsburg, the service they received, and /or the
this
people
issue
they
we
a
new
are
we
encountered
Our goal in sharing these letters with you is to " keep a pulse" on how our
visitors
see
us,
and
whether
or
not
we
meet
or
exceed
their
expectations.
This month' s letter is a poem, wntten by Gretchen DeLucia of Valencia, PA.
Entitled, " My Love Affair with Williamsburg," it describes her feelings about
what has become a very special place to her.
Anthony Hay Shop, and upcoming rem terpretation
of
the
Wythe
Printer/Bookbinder,
House,
Gunsmith
My Love Affair with Williamsburg
Shop,
Music Teacher' s Room and the Raleigh
I' ve come home again, my love
The memory of Christmas last
Tavern
To your cobbled streets and fine
Has pulled me
foods -Your mull -ed cider
For
endless
The
GRAND
assures
founded
us
programs
of
new
for future
and
well
years
and
All
of
whether
our
front
line
interpreting,
employees- -
gardening,
plishments
visitors
that
combine
experiences
expectations --
to
that
performed
give
exceed
with
spoonbread,
our
you
liamsburg
do
With blazing fires burning in
cressets
High
to
make
Colonial
Special recognition
goes to the count-
less employees, many not otherwise
associated with the Wallace Gallery,
who worked ceaselessly in mid August
to rescue the objects on display at the
gallery and to dry out the building after
the disastrous flood. The gallery is now
back
together,
beautiful
reopened,
than
ever.
and
Trix
is
more
Rumford,
Carolyn Weekley and the gallery staff,
and
Graham
Hood
and
the
curatonal
staff, have done an extraordinary job in
the gallery' s resuscitation.
Colonial Williamsburg News
disaster.
The
men
and women
of
road,
Pipers piping, fife and drum,
Cold outside, yet warm within
to,
Hurrying
When first we met, you were a blush-
and
Scurrying
ing bride,
through the 20th century
Like your multitudinous
squirrels,
Busy,
Busy,
Bedecked in Spring- Tulips, daffs and blossoms
galore
1 came to you in my own blush
Of first sweet bliss.
I' ve never been the same since!
Busy/
I' ve come back to revel
Happier,
in
Knowing your faithfulness,
Knowing you long for me
your
Golds
glorious
and
Reds
Weaving overhead;
Leafy bowers
Accented by hues of brick and
blue,
lighter,
more
carefree
as I for you,
Knowing we shall surely meet again
grey-
And again,
And always again.
gentle
yellow,
dark gold,
and maroon.
They weren' t the only ones to cope
with
the
as I had
their
Wil-
above
I' ve stayed away only as long
enthusi-
a success.
ILLUMINATION!
Your windmill and your millinery
asm and skill. I thank and salute you for
all
months
To your spinning wheels and oxcarts,
shov-
eling snow, serving lunch or any of the
multitude of important daily accom-
8
of
more
ways is clear to most of our visitors.
You
experience
to make
of Colonial
look at that question from various view-
liamsburg, did
very well in
1989.
we began
liamsburg, did very well in 1989
again
the people
in which
changes - -in the way we deal with each
plan and began using it to guide our
the
people
So you,
it was an important and interesting year,
Gretchen
DeLucia
�The Quality Spirit
Sometimes, you' ve just got to take a risk...
Three
Whether you' re a manager, supervitrue stories,
from
here
and
elsewhere:
Returning to his hotel from an early
morning
run,
the
guest
crossed
the
lobby, bidding, " Good morning" to the
custodian getting the area ready for the
day. " Closed," the sign at the coffee
surveyed
May
the
the
area
help you find something?"
custodian
the
guest
back
Two
the
each of us, putting ourselves in the visi-
a
tor' s shoes, would like to be responded
decide
queue
in
whether
the
to return
ice
cream
to
store,
in the
breakroom "
minutes
this question. Are you helping to provide or are you a part of a work environ-
ment where employees can take initia-
groundskeeper appeared Kneeling and
smiling at the little girl, and glancing at
to?
Particularly
he said, "
Come
with
me
We' ll fix
then
later,
The
disap-
he returned
unobtrusively
in
counter
with a cup of coffee, two packs of sugar,
Here you are, sir," he said, handing
the
ice
sidled
cream
We had a little accident here,"
his
co-
Could
worker "
you
up
store
he told
replenish
her cone with two scoops of ice cream,
while
an envelope of creamer, and a stirrer
them over to the grateful guest "
groundskeeper
the
clean
Glad to,"
the pavement
outside?"
the little girl as the groundskeeper
dis-
Risks
The same guest returned to another
come in all sizes, just like op-
portunities
organizations,
it
cross lines " - even if they seem obviously desirable Sometimes we are
overly cautious;
sometimes
we
haven' t been " empowered."
Each
requires
really
Yet ready or not, the opportunities
will keep coming.
Opportunities
scenes,
come
behind
the
too, in the support we provide
our co- workers. We are constantly challenged to simplify and improve what we
do, at less cost to the organization Prog-
What flavors ?"
appeared "
in large
Elliott
authorized to make little decisions that
the scooper said, smiling at
Let me
know if you' d like another "
Steve
is easy to feel small, unimportant, or un-
With little girl and family in tow, the
to
replied.
custodian smiled, and
peared.
tive, to respond to our visitors the way
could
you right up"
think I can help you out. We' ve
got some
into a sorry pool. Before her parents
back to the ice cream counter.
asked.
was hoping to get a cup of coffee
to drink as
clean up and rush to the
airport,"
sor, or on the front lines, ask yourself
her parents,
shop entrance said The guest turned
and
A little girl was enjoying her day on
vacation until her two scoops of ice
cream fell off her cone. There they lay
on the hot asphalt before her, melting
a
decision
ress
in quality,
productivity,
and effi-
ciency comes from initiative and perse-
hotel after an early morning run. Spot -
Succeeding on some of our major objec-
verance
ting a stack of newspapers inside the gift
tives as an
multitude of personal decisions, by each
helping to
provide
a
work
ment.
shop door, which was ajar, he poked his
head in to see if anyone was around,
hoping he could head back to his room
Are you
with a newspaper
to accompany
the cup
of coffee he had picked up from the table
outside the dining room
Seeing no one out front in the gift
shop, he stepped toward the front desk
May I give you the exact change for
one of the newspapers in the gift shop
he asked "
there,"
Sorry," was the
That' s
reply "
another
of
us.
organization
Sometimes
depends
those
on a
decisions
What' s
required
to
that involves a risk?
make
a decision
An understanding
a
supportive
work
environ-
environment
in-
volve sticking our necks out a little bit.
in
Maybe you' ve got a good story about
how
you or a co- worker
made
a decision
or took a nsk to make something
better. Let' s take some of those
work
lights
of what' s desirable, some initiative, and
out from beneath the bushels. Give me a
confidence.
call ( ext. 7160) or drop me a note and let
And support from managers
and co-
workers.
me and our other readers know
about
where
employ-
ees can
take
initiative,
respond
to
to
our
visitors the way
them
Steve
Elliott
each
of us
would like to
Let' s take a reality check
department "
be
responded
to ?"
National
Council
members
CW receives
350, 000
will act as CW ambassadors
The Colonial Williamsburg National Council, a new advisory group,
has
been
formed
to
assist
Colonial
ball and Company of San Francisco,
and
Edward
president
Joullian
and
chief
III,
chairman,
executive
officer
bequest
Colonial Williamsburg has received
a bequest of approximately $ 350, 000
from
Richard
A.
Popham
of
Char-
of Mustang Energy Corporation in Oklahoma City; Colonial Williamsburg
leston, OH. Popham was best known
thropic support. Members of the coun-
trustees
Manhattan
cil will serve as Colonial Williamsburg
vice
Williamsburg by helping to identify
and
solicit
new
sources
ambassadors,"
mission
telling
of
philan-
about
and goals to a variety
our
of audi-
president
Charles
dent,
Beitzel,
and
former
director
L. Brown,
chief executive
of IBM,
former
officer
senior
and
Invitations
to
extended
on the
council
Other
president
Chuck
chairman
serve
by
members
are
John
for his work as plant manager of the
Project
at
Los
Alamos,
NM, where he was in charge of pro-
presi-
duction
chair-
ing World War II. He died February 5,
1988 at the age of 74, leaving no survi-
man of the board of AT &T.
ences.
are
and
George
Dyson,
of Wakefield National,
Inc.
of the first atomic
bombs
dur-
vors.
Professor
emeritus
at the time of his
of New York; Harry Figgie, chairman
death, Popham had taught for 36 years
year term and are eligible for a second
and chief executive officer of Figgie
three -year
International
in the Botany department at Ohio State
University. He wrote two textbooks on
plant anatomy and more than 40 pa-
Longsworth.
Members
serve
a three -
appointment.
By providing a liaison with individu-
James
of
Thomas
Willoughby,
of
Maguire
OH;
Thomas
pers that were published
ness
Hennage,
Popham
in scientific
journals.
will help stimulate an increased aware -
Partners of Los Angeles; Hall Thompson, president of Thompson Realty
Company of Birmingham, AL; Joseph
als,
tions
corporations
across
of and
the
and
other
country,
interest
the
and
council
in Colonial
aiamsburg' s role in historic
tion
founda-
interpretation,
Wil-
preserva-
Throughout
the year, council members will be kept
informed about current issues of concern
to Colonial Williamsburg.
Members of the group are co- chairs
William
Kimball,
president
of
Kim-
president,
tive Printers
James
nancial
Hennage
of Alexandria,
Wheat,
chairman
Corporation
of
Crea-
VA; and
of WFS
Fi-
Richmond.
President Chuck Longsworth and vice
president Roger Thaler also serve on
the
A longtime friend of the Foundation,
left
the bulk of his estate
to
Colonial Williamsburg, according to
Ken
Wolfe,
director
of Planned
Giv-
ing. The gift will be used to support the
Foundation' s
educational
programs.
Evelyn Cassidy
council.
Grant Healey
Colonial
Williamsburg
News
9
�For Your Health...
Dr. Hamrick
to
works
keep
fit as a fiddle'
us `
ASK YOUR DOCTOR
About prescriptions:
Why do I need this medication?
he
Is a less expensive genenc drug available
Are there any side effects?
makes
How soon should my symptoms improve?
Are there any special instructions?
you feel that
you' re the
About tests:
most
What
will this test show you?
How accurate is it?
important
How will it affect my treatment?
Are there any nsks or side effects?
Do I need to do anything special before or after
person that he
How much
the test? will it cost'
is dealing with
that day..."
About treatment and surgery:
What are the benefits and nsks?
How soon will it improve
my condition?
Are other treatments available?
Can you refer me to another physician for a
second
opinion?
If surgery is needed, can it be done on an
outpatient basis?
If hospitahzation is needed, how long will I be
there
and what
will it cost?
Other concerns:
The
doctor
Colonial
Open
is in... Dr. John
Williamsburg'
your
and
mouth
AHHHHH! " - the
-
Hamrick
s medical
doctor
say
would
like
to have a look...
has
consultant,
Dr. John
vides physical
Hamrick
examinations
se-
1985.
Dr. John Hamrick.
the
position
of medical
said
cers. He conducts disability evaluations
and OSHA pulmonary function ( heart
hospitality, courtesy and overall friendliness by him and his office staff is
He also
respiratory) screenings.
talks with employees about AIDS, alco-
wonderful.
employee
parking.
Pete. "
makes
Hamrick
consultant
five
Armistead
years
Williams
Cruikshank,
Human
became
then
Resources,
replacement
our
ago
medical
when
Dr.
Pete
retired.
vice - president
sought
you
feel
you
that
placed
visit
you' re
on
him,
the
he
most
you."
Dr. Hamrick
tice
three
closed his private prac-
years
CW' s
medical
able
could
handle
Pete also
lunch
meetings
was on the board of Williamsburg Com-
emphasis
When
of
out an
for Dr. Williams.
The
important person that he is dealing with
that day. He is never too busy to talk
with
Dr.
If
you
have
an
associate
offered
and to directors and administrative offi-
and even
schedule.
be
to
consultant for Colonial Williamsburg,"
hol and drug related problems at work,
pointment
emergency and Dr. Hamrick cannot fit
you in that day, you are referred to an
curity, bus driver and chauffeur forces,
and
When you call for an appointment, he
tries his best to work you into his ap-
John was flattered and very pleased
pro-
to our
as
since
munity Hospital. He asked doctors at
the hospital who they visit when they
get sick and one name kept coming up
As Colonial Williamsburg' s medical
served
consultant
ago
after
consultant,
all
the
and
who
can.
It' s refreshing to work with a large
number of people who are healthy.
Colonial Williamsburg employees are
very talented, with a variety of activi-
ties- -they are fascinating to talk with,"
said
Dr.
Hamrick.
When
visiting
Dr. Hamrick' s
of-
fice— or any doctor, for that matter —
you should bring along any past medical records and, most importantly, a list
he
became
of questions and concerns. " Sometimes
so
that
patients
telephone
consultations
he
calls,
that
come with the job.
get
flustered
and
forget
some
of the things that might be bothering
them,"
said
Dr.
Hamrick.
I am here for all employees
and I am
on their side to help them with their
problems.
Job Fair will be held March 12
The
fourth
annual
Wil-
up, with representatives on hand to
liamsburg Job Fair will take place
tell Job Fair visitors about the work
Monday,
they do.
March
Colonial
12 from 9 a. m. to 7
I couldn' t do this job if this
position was a disciplinary -type role."
Dr. Hamrick write columns in upcoming issues of the CW News to provide timely medical information about
health issues and concerns.
If you have
p. m. at Commonwealth Hall.
This is your opportunity to come
change and want to know more about
a topic that you would like Dr. Hamrick
and
different
to address,
learn
Colonial
future
ties
about
Williamsburg,
job
for
openings.
career
year, almost
and
10 Colonial Williamsburg News
other areas
around
current and
and
opportuni-
advancement.
This
30 different departments
programs
will
have
booths
set
If you' re
considering
job
opportunities
a career
at
Colo-
nial Williamsburg, stop by. If you
have friends or family members who
are interested in a CW career, bring
then along. We' ll be looking for
you... at the
Job
Fair!
please call Sue Houser,
ext.
7029.
Heidi
Moore
�ow to make
filing taxes
Tess ` taxing...'
Whether
a VITA
volun-
teer prepares your income
tax
return
yourself,
or you
you
do
it
need
will
to
have the following information
on
hand:
A copy of your 1988 federal
and
returns
state
with
priate
income
all the
tax
appro-
forms.
All 1989 federal and state
tax information,
along
with any instructional
packets you may have received
rAll
in the
mail.
W2 forms
and
1099s.
These are your statements
of income, such as inter est earned,
Social
Secu-
rity and /or unemployment
compensation
you
re-
Wielicki, son of Barbara and Bruce Wielicki, turned over the first shovels of dirt for our new child care center. Construction should be
ceived during 1989, etc. If
you' re married and filing
jointly with your spouse,
finished
you will need this infor-
Future executives ( from left) James Sparks, Jr., son of Norah Pierce and James Sparks, Sr.; Roger Charity, son of Tina and Roger
Charity; Gavin Sands, daughter of Geales and John Sands; Meredith Wenger, daughter of Linda and Mark J. Wenger; and Jonathan
in time
for the center
to open
September
1.
mation for both of you.
If
Construction begins on CW child care center
you
who
have
go
to
children
Quality child care programs are defined mostly by the ratio of children to
Wielicki,
haps using grandparents or parents
construction
in
time
September
When
for
should
be
center
the
to
finopen
1.
staff, and the quality
the
new
child
care
center will serve up to 142 children of
Colonial Williamsburg
employees.
staff
through
The
a
volunteer
program,
center' s educational
per-
program
is
will range from 6 weeks
their age. The groups and their capaci-
ing
ties are expected to be approximately:
employees,"
Infants ( 20)
also
from the city and county.
We' ll help any employee who needs
assistance
identify
to
determine
the resources
their
available,
are
com-
schedules
to meet the needs
said
Barbara. "
The
of
center
Meetings
will
continue
Bar-
throughout
the spnng and summer for employees
interested in enrolling their children in
the center. Watch upcoming issues of
the
CW News,
CW News
EXTRA
and
will be open from 6 a. m. to 6 p.m. Monday through Fnday. Depending on par-
Two year -olds ( 36) and
Preschool ( age 3 and up) ( 44).
Twelve spaces for kindergartners
bulletin boards for more information.
ents' needs, we may
weekend hours."
Toddlers ( 30)
VITA
or
into
group is somewhat flexible, except for
the infant group. Children attending on
The child care center will be managed
by CW, through a " Voluntary Employee
volunteers
Association ( VEBA)."
Benefit
A
not-
for- profit group, the VEBA will have its
own board of directors representing a
balance of Colonial Williamsburg and
parental
interests.
It will
function
deductions,
credits...
business,"
alone
However,
like
a stand-
explained
Barbara.
it will receive direct support
from Colonial Williamsburg m the form
of providing the building, maintenance
and repairs, utilities, and corporate serv-
ices,
such
records,
The
as maintaining
accounting
90 /week
out your yearly mcome
68 /week
68 /week
kindergarten
will
have
a
staff
34 /week
Colonial Williamsburg' s child care
center, please call Peggy Bender at
220 -7185 ( ext. 7185).
classroom
fants;
one
ratios
teachers;
will
five -to -one
for two
for older
and
for
year -olds;
children.
claim
who
were
two
years of age or older on
December 31, 1989.
If
you
your
plan
to
itemize
deductions
using
contributions
you
short
simple
forms.. what
does
expenses
it
tax returns
all
is no
matter.
and any eligible
neous
If
you
That' s why Colonial Williamsburg
have
know
certificate
through
the
Volunteer
Assistance ( VITA)
VITA
volunteers
your 1040EZ,
dependents,
Income
Tax
state income tax forms.
or
you
how
much
in
1989.
certificate
it
to know
matured,
this,
Colonial
burg' s
or
of deposit
fore
are trained to fill out
1040A, and simple 1040s,
plus appropriate
savings
need
program.
IRA
If you took money out of a
time
their
an
contributed
provides free tax assistance to employand
miscella-
account,
should
you
retirees
not
expenses.
similar
be-
you' ll
too.
Williams-
VITA
volunteers
are eager and willing to
complete your income tax
At
this
time,
no
decision
has
been
forms. They' re also available to answer any questions you might have if
ductions
or tax credits
you might be able
to claim.
you choose
The VITA site is open by appointment
only, Tuesday and Thursday evenings
from 5: 30 to 7: 30. Or, you may drop
own forms, and will check
your tax
prepared.
your
aides.
In either case, we will give employees
Room
six -to-
plenty of advance notice so that every-
building
ten -to -one
one has an equal chance to enroll their
tween 9 a.m. and 5 p.m. You will be
ment,
child in the program."
contacted
at
information
and
forms
off in
when
through
your
tax
s
make
sure
properly
you have questions
Fnday be-
completed
to
everything'
102 in the Franklin Street Office
Monday
to fill out your
forms
for in-
15
toddlers;
and
Security number(s) for
any dependent( s) you
ing a couple of options," Barbara explained, "
including an ` open enrollment' period or a lottery of some type.
be four -to -one
re-
turn, and to explain any exemptions, de-
persons at full capacity. The staff will
12
are
sion you might have about your tax re-
the child care center. " We' re consider-
Staff
forms,
They' re here to help clear up any confu-
of 27
include a director and assistant director;
You
quired to give the Social
ees,
after
made about the enrollment process for
etc."
center
Toddlers
If you' d like more information about
much
may be completed.
NOTE:
covered by your insurance
mean? If you' re like most of us, filling
or
Security
number, so that the form
medical
90 /week
Half - ay before
d
egiver' s Social
in
car-
during tax time
W2s and W4s... 1040As, 1040EZs, long
Preschoolers
your
paid during 1989. You' ll
also need a list of any
Exemptions,
year - olds
or child care
and
a list of all taxes, interest
The following tuition rates are effective through May 30, 1991.
Two
amount that you paid for
Schedule A, you will need
Infants
a part- time basis will also be accepted.
tax
Care
are ready to help
Tuition Rates
each
and
Dependent
and
CW Child Care
will also be provided, Barbara says. The
accepted
offer evening
need-
ing child care before and after school
children
that
gible to take the Child
1989,
are
bara noted
rates
can work, you may be eli-
dependent
employees
quality child care centers.
at reasonable
and
married)
available
income
Subsidies
and begin the enrollment process,"
petitive with the local market, and offer-
you (
if
for low -
Program.
consulting firm that specializes in high -
Our objective is to offer quality child
or
a ba-
Advantage
need,
to
that
spouse,
to
credit. You must know the
fmancial
VA. Fried and Sher is a
with those of other child
go
care centers in Williamsburg ( see box).
Employees needing financial assistance
may find help through the new Tax
of Herndon,
care
of
noted
Barbara. " Our ratios are generally much
better than those required by the state.
We' re also hoping to supplement our
kindergarten age. According to Barbara,
children will be grouped according to
number
of the staff,"
Tuition rates for our child care center
are competitive
being developed by Fried and Sher, Inc.
finished,
Ages served
so
your
Williamsbur g ' s Child
Care Center will soon be a reality, now
that construction is underway. Ground
was broken at a special ceremony held
January 16 at the construction site, next
to the Group Arrivals Building.
According to project director Barbara
ished
who
bysitter
Colonial
dependents
a caretaker,
ant to make
call
the
or
an appointVITA
line
220 - 7326.
forms are ready to be picked up.
Colonial.
Williamsburg
News
11
�Order
the Pineapple: ` A goal
of
The
tion
Order
of the Pineapple
Committee
developed
we can all work toward'
Selec-
special
cer-
tificates to give the 1989 Order of the
Pmeapple
You feel very
humble
you
sub -committee
the
add
had them
just
the
touch, the
printed
at the
Histonc Area Print Shop.
Laura Viancour,
committee,
Order of the
called
former chair of the
Willie
Parker,
mas-
ter of the shop, to check on the progress.
Pineapple.
It
makes you
very
At the same time, she added a surprise,
aware of
hospitality
To
right Colonial Williamsburg
when
receive
recipients.
and
by having Willie order a certificate with
his own name on it.
Willie has consistently demonstrated the highest level of hospitality
and
courtesy
toward
workers... he is often
courtesy."
guests
cited
and
co-
for his out-
Willie
Parker
Tom
Spear
standing work with families, children
Willie Parker
and groups
a
with special
needs ."
writes
co- worker.
You feel very humble when you
receive
the
Order
of
the
Pineapple,"
said Willie. " It makes you very aware
of hospitality and courtesy. Hospitality
and courtesy makes for a much happier
work environment. We cannot be lax in
the
way
we
treat
visitors
and
each
other."
From
Raleigh Tavern Society mem-
bers to first graders, visitors respond to
The Order of
the
Spear' s sincere
and is pleasant
epitome
people
and kind-
that
to be around... he is the
of hospitality
writes
aware
warmth
ness. " He is always m a cheery mood
Pineapple
makes
Tom
a
and courtesy,"
co- worker.
Another
adds,
Tom often comes in on his day off to
they are appre-
assist various committees
special projects. He has
ciated,
out of his way to assist the office staff in
and
working on
always gone
any way possible."
A supervisor at the Governor' s Pal-
that is so
ace since November, Tom was shocked
important."
when
John Austin
he
heard
there
was
a pineapple
with his name on it. " I thmk that hospi-
tality is something that you should normally do, not something that you get
special recognition for. There are a lot
of
NOSplta /,
mighty
People
be,"
nice
are
people
what
you
said the North
around
expect
Carolina
here.
them
to
John
Austin
logical
James
one to get it done.
embarrassed
over
writes, " John' s entire
because everyone
should
de-
from North Carolina
be called ` Bubba.'
Now that I' m
Fredericksburg on a boiling hot Sunday
to pick up an intern when she had car
trouble and no money to return to Williamsburg via bus.
is
kindness
employee
who is
attentive
tently
Someone
our
exceeds
visitors
who
consis-
expectations
and/ or
fellow
for
em-
ployees? If so, tell us about them'
Send their name, and why you
think they should be nominated,
to Donna Whalen, FSO
Be sure
After
his
bulletin
boards
the week of February 5 for the
Hospitality
and Courtesy
Committee' s special
Order of the
Pineapple
12
nomination
form
Colonial Williamsburg News
John
handled
Whenever
about whether
James
for
merchan-
or returned,
Gwaltney
we
she
she
at the Main
answers.
He is always willing to help me, no
matter how many times I call each day.
I know that the warehouse can be a very
crazy and hectic place," said Valerie.
Ask
anyone
in
Accounts
Payable
and
they echo Valerie' s sentiments.
Working m our CW Main Warehouse,
James
seldom
has
contact
with
ments,
and made
as the
the funeral
arrange-
A former
had
to
employee
liquidate
medical
house,
does
not
diminish
was estranged
of this depart-
her belongings
expenses.
John
or performance,"
He
co- worker. "
has
and her son, in
knows
his
wrote
efforts
ultimately affect our guests... he' s a true
team
player.
I find James
to
hours with her, with an
attorneys
his enthusiasm
a
deceased
ment, now elderly and in poor health,
has
This
heroes.'
He
is one of our genuine
has
a
hard,
sometimes
monotonous job, but every day, year
after year, he is there with a smile on his
an effort to ensure she receives the best
face... he
ex-
possible compensation for her property,
scenes
dash,
as she is too incapacitated to do it her-
or heard, but who is doing that little
working very hard, by his own admission, to win- - "ust for the glory of
j
self. He is truly the most giving person I
extra that makes CW' s organization and
know."
people
beth
celled
a young track star at Cape ElizaHigh
in
in Maine,
the
100
John
and
Austin
220 -yard
said the senior curator for Ceramics
people
ated,"
aware
that
they
are
appreci-
said John, " and that is so impor-
and
tant. The fact that my colleagues recom-
Glass. " In every case, I did what had to
mended me for this award means a lot to
be done
me."
and I did it because
I was the
is
one
employees
the
I think
The Order of the Pineapple makes
Getting the Order of the Pineapple
is so very different from those days,"
your
death,
for.
Warehouse. "
auction
winning."
Watch
paid
longings
spent countless
tion
number.
to a former
Accounts
the disposition of the young man' s be-
satisfy
As
are
has been received
calls
in
our visitors or many others outside the
that I came to CW."
to include your name, work locaand phone
and
from his family.
worthy of the Order of the Pineapple?
personified
who was in the final stages of
at the Palace, they call me ` Sir Bubba.'
I really love this place, the people that
work here and my job. I know that
sounds corny, but this job is the reason
Do you know someone
to
dise
works
and sees to it that the things
purchase
Warehouse
John
called ` Bubba'
Perkins
With his foot in a cast, John drove
cancer.
be
Valerie
has a question
native.
m the department
recogni-
lifestyle is one of giving to others, but
quietly and without fanfare and the
kudos so many expect for good deeds.
great!
Someone
I' m very
the
Payable
A co- worker
was constantly
that I should
of
tion."
I' ve taken some kidding about getting the pineapple, which I think is
cided
all
Gwaltney
of
those
who
is
behind -theseldom
seen
best."
the Order of the Pineapple
is a good thing," said James. " It' s a
goal
that
we
all
can
work
toward
and
obtain."
Heidi Moore
�Carl Ashby
Neil
Landscape
Historic
Black
Year
25 -
Bland
Trades
Blackford
Archives &
Perry
Records
Marge
Brantley
Mechanical
Maintenance
Cook
Historical
Katherine
Interpretation
Curtis
William
Edwards
Building
Laundry
Maintenance
Employees share advice for a successful career
Learn everything
you can about the Foundation.
Par-
ticipate in as many different programs and experience as
much of Colonial Williamsburg as possible."
Work as hard as you can. Establish
Fran
Hubbard
Motor House Front
Annie
your reputation."
Jackson
Facilities
Ward James
Be flexible, but stand up for your convictions,
particularly
in your area of expertise."
Lena
Landscape
Services
Cafeteria
Jefferson
Best benefits around. Good opportunity for advancement
work
if you
are
motivated
and
do your
well."
Take your job seriously —don' t half step."
If you' re looking to achieve something in life,
Colonial Williamsburg is the place to do it. Just
set your mind to your goal and go for it."
Charlotte
Johnson
Inn Dining Room
Lots of opportunities
tions
and ask questions
here.
don' t understand.
Study your field as you work. Continue to learn
both on the job and through other schooling."
Read communica-
if you
Learn to get along with the people who are
already here, especially your supervisor."
Willie
Lawson
Laundry
Do the best you can. Work up to your ability."
Have good attendance... you are no good to your
employer if you are not here."
Do your work so you can be proud of it. Then
you' re happy working."
Don' t
complain."
Put your best foot forward. Stay off the street.
Use the right tools and pay attention to safety
on
Domon
the
job."
Some new employees come back to me and say,
thanks
for the
advice.' "
Lewis
Conference
Gladys Manning
Services
Historical
Interpretation
Take all the schooling you can that CW provides for
your job. It will help you a whole lot."
It is important that you do your very best at whatever
you do. And you must enjoy it to do it well. Have a feeling
of loyalty to your employer. Learn all you can. Never
stop learning. Be aware of others'
to the
Charles
Mitchell
Clyde
Facilities
Janette
John
Tynes
Pantry
feelings. Be sensitive
of your co- workers."
Moore
Cascades
Lodge
needs
Richard
Maintenance
Wade
Commissary
Parrott
Automotive
Otis Wade
Lodge
Banquets
Peg Waite
Property Management
Curly Wallace
Commissary
Susie
Shop
Wallace
Motor House
Steamboat
Building
Vernon
Stevens
Maintenance
Wooten
Publications
Housekeeping
Congratulations to these 1989 Silver Bowl employees!
Colonial
Williamsburg
News
13
�Band
members
give
back'
Fife &
The
to
Drum Corps
Fife and Drum
Corps
received
a special gift recently, from a rather unusual
source.
201,"
a
Members
local
high
of " Cellar
school
donated $ 300 -- proceeds
rock
band
from a concert
they held - -o the Corps, of which they
t
are
members.
Cellar 201 is made up of Lafayette
It
seemed
natural
seniors
Don
Kranbuehl,
Hank
a
High
Wells,
bass;
and
something
bers of the senior corps for three or four
years.
back
We wanted to play a concert to get
some
so
getting
much
Howard,
guitar and vocals. All have been mem-
thing, to give
after
drums;
Tad
experience,"
Hank. "
said
It
worked out to be a chanty event, and we
chose
out
to give the proceeds
to the corps.
It seemed a natural thing, to give something back after getting so much out of
of the
the
experience."
experience."
Hank Wells
Hank, Don and Tad play a mix of
progressive
and
classic
rock,
ranging
from covers of songs by such groups as
Cream
and U2 to original
songs written
by Tad. The group chose their unusual
name
based
on
basement - and
their
its
practice
area - a
address.
Switching between music of the 18th
and
20th centuries
phrenic
to most
might
seem
of us. Cellar
schizo-
201
does
the job with finesse and professionalism
which behes the fact that they' ve only
played
together
for a year or so.
And
they obviously have a good time doing
it.
We' re all friends, and have the same
schedule,"
makes
explained
it a lot easier
Tad. "
That
to work together
and have some fun."
Patrick Saylor
Above:
Don
Hank
Fife and
Drum
from left:
out
Wells,
Kranbuehl,
as "
Hank,
Cellar
Tad
Howard
and
members
of the
Senior
Corps.
Below:
Clockwise
Tad and Don work
it
201."
Inn lawn bowlers triumph over New England
with Virginia fielding six teams to New
series
England' s
won 12 of these tournaments.
seven.
since
1960.
New
Following a traditional opening ceremony, in which revolutionary banners
ers
has
Virginia' s
wins now total five.
of Virginia
England
and New Hampshire
were
For the second
from
year, Canadian
the Toronto
bowl-
area were
wel-
presented by the Virginians, Spalding
comed. So as not to disturb the integrity
Inn
of the Virginia -New England
keeper
Bill
Ingram
declared
the
green open for play. Determined to
avenge four straight losses in as many
years, the Virgmia
of six matches
contingent
however,
the
Canadians
tradition,
were
distrib-
uted evenly on either side.
won four
in the first round and five
There were many close matches, with
of six in the afternoon,
to post a formi-
seven one -point decisions - -two in extra
dable
end
ends - and
9 -3 score
at the
of the
first
day.
The
New
Englanders
came
strong
the second day, posting
record
in the third
round
Rounds
back
a 4 -2
four
six
presented
Don
Parker,
Inn Lawn
trophy
Bill
the silver trophy to
the overall
winner,
president
Bowling
of the
Club.
The
was made by the late
DeMatteo.
the 17th renewal of a long- standing rivalry, the " Virginia Colonials"
from the Williamsburg Inn Lawn Bowling Club triumphed over the " New
England
ing
Colonials"
Inn &
Hampshire.
Club
based at the Spaldin
Whitefield,
New
In three days of tournament
play recently, the southerners took 24 of
the
14
Colonial Williamsburg News
42
mixed
treble
matches
played,
936 points
ends
went to Virginia
In
local bowlers
scored,
nelly
and
Ernie
Hopke,
the
late
Bill
DeMatteo,
it
has recorded 17 annual contests in two
and 263 of the 706
from the Inn were:
an overall 28 -14 tournament win.
silversmith
record.
In addition to those listed above, other
Art Devletian,
ing the silver trophy south for the ensuing year. Hand - fashioned in sterling by
former Colonial Williamsburg master
a 6 -1
played.
split in the final round, givmg Virginia
The teams had the pleasure of return-
with
The Virginia teams took 509 of the total
with Virginia building a 17 - 13 edge by
nightfall. Round six on the third day
4 -2, with an even 3 - 3
Virginia' s
team of Don Parker ( skip), Ide Duffield
vice -skip) and Mary Hopke ( lead) was
and five m the afternoon were split 6 -6,
Spalding Inn bowling pro
2- pointers.
Lorenz;
rise
Ray
Townsend;
Helen
Muriel
vice -skips
Parker
and leads Frances
Eaton,
skips
Alden Eaton, Jim Don-
Lorenz
and
Ben
Knight,
and
Au-
Hazel
Nelson
Don Parker
�It's My
The dog days
of
winter?
A dog' s life isn' t all it' s
cracked up to be. Just ask
Wesley Greene of our Landscape
Maintenance
depart-
ment, and Eddie Ratcliffe
MOM,
about
their
of
adven-
tures with a lost dog in the
Historic Area on a snowy
day in early
December.
Wesley shared this account
of their
experience:
About 4 p. m. on that dark
and snowy afternoon, Eddie
put
a
message
out
on
the
radio that a German Shepard
dog had been
Merchants
lost
Square
in the
area.
As
he spoke, I observed a fairly
large dog enter Scribner' s
Bookstore.
Unit 21 to Unit 11.'
Unit 11.'
Say, Eddie, does that dog
have a red collar on ?'
10 -4.'
It just went into the book-
store.' ( As I spoke, the dog
came back out of the bookBiggs Feiner, left, and Harold Twining are our chauffer / messengers. Their job is to keep
moving around Colonial Williamsburg in a fast and efficient manner.
people
and
things
store.
No
dog
books,
I
guess.)
Unit 11 to Unit 21.'
Messengers know CW inside
and
out
Unit 21.'
Wesley,
owners
got
the
me.
Can
you
catch the dog ?'
One
Does it bite ?' ( There was
of the most impressive things about Colonial
Williamsburg -especially to new employees - -s the sheer
i
scope of our organization. We are big - not just in terms of
the many things we do and the number of people that do
spend a lot of time as chauffeurs, transporting trustees,
VIPs and others visiting Williamsburg."
We each average about 40 miles a day --around 12, 000
them, but in sheer physical size.
lot, but it really is when you consider that most of the places
we go in town are only a mile or two apart."
The Historic Area alone is 173 acres, a mile from one end
to the other. Add to that our many hotels and support facilities- - the
I' ve
with
Inn
and
Lodge
over
here,
the
Costume
Design
Center over there, the Products warehouse on the east edge
of town, and Carter' s Grove even farther away.
Most folks probably have no idea just how spread out we
are. Most of us rarely venture far from our work site unless
we have to. In fact, there are probably very few of us who
know Colonial Williamsburg truly well.
miles a year," added Harold. " That might not sound like a
Harold, who has been a chauffeur for about a year and a
a pause
while
Eddie
spoke
with the owners.)
Unit 21, they say it
doesn' t bite.' ( Easy for them
to say.)
What'
its
s
name ?' (
told me the name,
half, previously worked as a stage technician for the
Company of Colonial Performers - a job he still does parttime. Biggs has been a chauffeur since May. Before that, he
ther he nor I can remember
was a part -time bus driver for Bus Operations.
called its name and reached
The
it.)
I walked over to the dog,
my hand out to it. The dog
responded by baring its
best thing about my job is that I' m outdoors," Biggs
teeth.
said. " I also get to meet a lot of people, which I enjoy. It
Two people
Fetner.
who do know are Harold Twining and Biggs
Harold
and
Biggs
are
our
chauffeur / messengers.
Most of us have probably seen them -- probably without realizing it - as they go about their appointed rounds.
Harold and Biggs provide a valuable service to Colonial
Williamsburg, by keeping people and things moving about
in a quick and orderly fashion. Theirs is an important
function because, like so many of us, they are often on the
front line" of contact with our visitors. When they' re not
working directly with visitors themselves, they are serving
someone who is.
Unit 11 to Unit 21.'
really gives you an insight into how Colonial Williamsburg
Unit 21.'
works, and where people are. I' ve met people in places I
never knew existed as a bus driver."
Have
Harold agrees with Biggs, adding that hospitality and
courtesy are crucial to the success of their jobs. " When we
pick people up we treat them as we' d like to be treated if we
were guests. Everyone is the same, whether it' s a guy from
down the street or a VIP like Mr. Annenberg."
For many people that come in, we might be their first
contact with Colonial Williamsburg," said Biggs. " How
we present ourselves makes a big impression. It requires di-
No,
and
Well,
headed ?' (
East
people
their job.
explained
Biggs. "
During evenings
interoffice
mail,"
and weekends we
Patrick
Saylor
don' t
think
I
it
wants!')
on
the
Duke
of
Street.'
Stay with him, Unit 21.
way.' (
regular
the
which way is it
I started to say,
Gloucester
When you see Harold or Biggs, be sure and say hello as
they work to help exceed our visitor' s expectations. It' s
the
I
anywhere
Most of our work during the week is serving as messengers, delivering things quickly from place to place for
for
caught
will, Eddie.'
The
can' t wait
you
dog ?'
plomacy."
who
Eddie
but nei-
owners
are
Thanks,
on
their
Eddie.)
Just then, the dog made a
tactical mistake by doubling
back into the outdoor
seat-
ing area at the Trellis Restaurant. There is only one
way out of this area, so I
went and stood in it. The dog
Around
made
Town...
Tazewell Club mid day memberships available
Mid day memberships at the Tazewell Club are now
available at a reduced rate to Colonial Williamsburg employees and retirees. Hours are from 9 a. m. to 3 p.m.
Monday through Saturday, and from 11 a. m. to 5 p. m. on
Sunday. Single, couple and family rates are available, as is
payroll deduction. If you' re interested in joining the club,
call Bob Sweel, manager, at 220 -7479 ( ext. 7479).
one
circle
area and came
Raleigh Tavern Bakery moves
Due to construction, the Raleigh Tavern Bakery has
temporarily moved to the Purdie Kitchen behind the King' s
Arms Tavern. The bakery is open daily from 9: 30 a. m. to 5
p. m.
around
the
back to face
me. I could see him sizing
me up, and was deciding that
maybe
I
would
somewhere
owners
else
stand
the
arrived.
They
had a tearful re-
union
with `
friend,'
and
shoveling
Colonial
go
when
man' s
I went
best
back
to
snow."
Williamsburg
News
15
�Join
your `
CW
Family'
at
the Employee
Open House, March 30, 31 and April 1
Here'
s a list of activities for Open House 1990. We' ll have an updated list of
P
P
activities on all bulletin boards by mid -March and at the Registration Tables during
the
weekend.
This is your
chance
to meet
Lecture / Demon-
Friday,
March
your friends,
stration at the Galt
30
Apothecary —
C7'
Topics
get to know
Open
House
your fellow em-
for 1990 is the
Kickoff —
Open
ployees,
and
see
New
Colonial
of
Wil-
Street
limited
in
liamsburg...
last
Office
Desk
tures
that
you
early!
start
can
15 partici-
Presentations
30
minutes.
start
at
Lec-
10
a. m.,
Visit the stables and Take an
register
Ox Cart
Kick -off festivities
at
sur-
11: 30 a. m., 1: 30 p. m.,
and 3: 30 p. m.
open
from noon to 3 p m. so
Join us!
to
pants.
Building, we' ll have
the Open House Registration
dis-
18th - century
House
Kick -off! Held
klin
be
include
gery, pharmacy and
smallpox
Space
is
front of the Fran-
other areas
to
cussed
animals"
Ride "
Talk
at the stables!
with
View
the
cattle,
noon.
sheep and oxen. Children can enjoy an
Happy 250th Birthday,
Store!
ox -cart ride through
Prentis
It' s the Prentis Store' s birthday,
but the presents
are for us! Prentis
offer an additional
10%
in the
Tour the David Morton House —
receive! Remember to show your valid employee or dependent' s
dent
Sponsored by Historic Trades, we' ll have a
hands -on craft activity ( location to be announced). 1 p.m. to 3 p. m.
and
Open House —
This is an opportunity for you to see
and learn about other departments. Retirees are especially welcome
and encouraged to come and see how we' ve changed! Archaeologi-
cal
Documentation,
Archaeological
Research,
Architecture
and
Nicoll,
Coach
Nicolson
chief business
House —
officer,
Richard Schreiber, vice presi-
invites
us to tour
his home.
Crafts:
Press
Room —
The Print Shop was the center of
activity in colonial times. Help cast the type and operate an 18th on
century printing press Keep your printed copy, too!
12: 30 p. m. to 2 p. m.
Crafts: Wheelwright —
Engineering, Department of Collections, Department of Conserva-
and perhaps take part in a demonstration of tiring a wheel.
1 p. m. to 3 p. m.
the
Distribution
Center
will
be open
for tours!
More
locations to be announced! Check the registration desk during the
kick -off for up -to -date information. 2 p.m. to 4 p.m.
are
Free
Williamsburg Theatre hosts this event, featuring
Ghostbusters II." FREE popcorn! 4: 30 p. m.
especially
welcome
Hands -
tion, and
Retirees
movie!
and
encouraged
to
changed...
Tavern. Please sign in and get your name tag for the weekend ( don' t
forget your friends!). You must have this name tag for admission to
all events Wearing one will identify you immediately
are serving breakfast and leading tours.
and hot chocolate. Be sure to pick up your Open House balloon before
8 a. m. to 10 a. m.
Rides —
Sign up early and --please - be on time for your ride. The rides last approximately 15 minutes, departing from the Capitol and arriving at
the Courthouse, or departing from the Courthouse and arriving at the
Capitol. 9: 30 a.m. to 11: 30 a. m. and 1: 15 p. m. to 3 p. m.
Commissary Tours — What Open House would be complete without a tour of the Commissary? Be prepared for a treat for the eyes,
and tastebuds.
Sample
some cookies at the end of the tour.
9 a. m. to 11 a. m.
Lodge Kitchen
Geddy
Tours —
Enjoy a tour of the largest kitchen ( besides
the Commissary) that we have! When they get cooking, the Lodge
sewing, your children can enjoy 18th- century games
2 p. m. to 4 p. m.
Wigmaker —
the
Tour the Greenhow
The staff of the Wigmaker
will give demon-
Tenement —
Steve Elliott, vice president and
chief administration officer, invites you to tour his home.
2: 30 p. m. to 4: 30 p. m.
Sunday, April 1 —
All
events
will
take
place
on the grounds
of Bassett
Hall.
Family Picnic — This picnic comes complete
with a tent ( but NO ants), , lust in case it rains. Noon to 3: 30 p. m.
Pony Rides — Children can enjoy pony rides in the field next to
Bassett Hall. Noon to 2 p. m.
Bassett Hall Tours — Visit the Williamsburg home of the Rockefellers and learn more about them. Noon to 4 p. m.
Volleyball
Games —
Enjoy competition? Challenge your friends
and co- workers to a friendly game of volleyball.
12: 30 p. m. to 2 p. m.
Puppet
Show —
Children of all ages will enjoy the puppet show!
1 p. m. to 2 p. m.
Horseshoe
cookies
1: 30 p. m. to 4 p. m.
will provided
Tazewell
Club
at the end of the tour
Tours —
9: 30 a. m. to 11: 30 a. m.
Enjoy a tour of the poshest health club fa-
cility in town! Punch and cookies ( we " left out" the calories!)
provided
Colonial Williamsburg News
Try your hand at 18th- century
needlework. Take your completed project with you! While you are
kitchen staff can produce more than 3, 000 meals in a day! Punch and
16
House —
See
Free Old Fashioned
While you' re at breakfast, sign up for the
Carriage Rides. You will need a ticket for a specific time and place
nose
Crafts:
on
Put a spin in your afternoon!
to those who
The breakfast features ham biscuits, danish, coffee, tea, juice, milk
Carriage
on
strations on weaving hair on a tress loom, rolling hair with clay rods
and papers, and combing and styling hair. 2: 30 p. m. to 4: 30 p. m.
Complimentary Opening Breakfast at Shields Tavern — Featuring our newest tavern, the opening breakfast will be held at Shield' s
you leave!
Hands -
Visit
Saturday, March 31
come see how
we' ve
and
Noon to 2 p. m.
Hands -
Departmental
Richard
Livestock manager, invites us to tour his home. 11 a.m. to 1 p. m.
Tour the Robert
pass. This discount is good all weekend!
Crafts —
next to the
10 a. m. to noon and 2 p. m. to 4 p. m.
Store will
off on all merchandise
store. This is in addition to the 25% percent discount we already
on
Hands -
the pasture
stables.
at the end of the tour
9: 30 a. m. to 11: 30 a. m.
will be
Products
auction
Games —
Auction —
of items
from
Try your hand at tossing a few horseshoes!
Following the puppet show, enjoy a fast -paced
our Historic
2: 30 p. m. to 3: 30 p. m.
Area
stores
�General Accounting touches each of us
people don' t see what goes
mmistrative
officers,
directors
on behind the scenes. When you think
and managers of more than 300
about it, it' s really amazing,"
said Jeff
departments
Duncan,
Account-
and
manager
of General
ing. " It amazes me and I see it every
day."
Jeff refers to the efforts of the General
Accounting
whose
staff, a group of 22 people
work - -while
touches
each
and
invisible
every
to
one
most- -
of us
at
Colonial Williamsburg in some way.
For instance,
Payable
in payments
point,"
that teamwork
Jeff
is the
continued. "
disbursements
For
are a major
main
example,
accomplish-
ment, done by only two people. Experience
is another
bonus.
We' ve got four
who have more than 20 years
of experience in accounting. They' ve
really been a major asset in ' bringing
new people on board, providing tram ing, and doing research for financial
section
processed more than $ 100
million
of these
on a
monthly basis.
I think
employees
in 1989:
The Accounts
the results
other transactions
to vendors.
The Payroll Office oversaw
information.
Above:
nearly $ 55 million m payments
Everyone
to or on behalf of Colonial
works
never afraid to
they' re
their
work
Ashlock,
pictured:
funds, handling nearly 136, 000
checks
payment.
nated
Office
the disbursement
coordi-
of these
in the process.
The Accounting staff, in various
question -- whether
to
it' s
Accounts
The biggest thing is that we do it all
accurately. That' s our main function."
onciled and reported to the ad-
Patrick Saylor
accurately
recorded,
from
and
Nellie
Janet
left:
Swann.
Ivy
Not
Higgs.
Right: Judy Brown, of the
Disbursements
rec-
ways,
Payable,
Georgia Thompson, Julia Sanders,
Canady, Valerie Perkins, Sylvia
an
employees.
The Disbursements
a
set aside
but
employee looking for an expense check,
a manager trying to reconcile a department account, or a vendor looking for a
Williamsburg
answer
hard,
pictured:
Office.
Carol
Not
Teel.
Below left: General Accounting, from
left: Mary Gummo, Rendell Spratley,
Linda Seibert, Patty Aadahl, Susan
Close,
Tim
Valerie
Crittenden,
Sheffler,
Linda
and
Baker,
Carol
Robertson.
Right:
Payroll,
from
left:
Jones,
Toni
Collette
McKown,
Judy
Martin,
and
Melissa
Etch -
berger.
Retirements
Frank Cross
ums
and
manufacturers.
I also
plan
to
Williamsburg Shop and Frank Cross is
take it easy."
January 1, 1990: B. Altman' s Department store is dark, quiet, empty. So is
hired as assistant director of Merchan-
Frank
1962: B.
m New
Altman' s
York
opens
Department
the
first
store
Colonial
Cross' s office
Rozelma Evans
senior director in Products. " I was hired
the Laundry that Rozelma Evans,
counter person, didn' t work dunng the
and
designed
Williamsburg
to
products
sell
Colonial
through
stores
outside Colonial Williamsburg."
Frank developed products for the first
20
years
of
his
Williamsburg,
career
with
building
past 37 years. During the past 20 years,
she greeted employees and guests alike
with friendliness
the
Wil-
and hospitality
last year earned her the
Order of the Pineapple.
Colonial
After
the
work
was
liamsburg Shops program into almost
100
Rozelma as she recounted
outlets
across
the
United
that
prestigious
mother
and
her
Myrtle Jennings
the
figures and balancing. Myrtle Jennings, accounting clerk, simply liked
getting dressed in the mornmg and having something to do.
During the past 15 years, Myrtle
worked a three -day schedule in Accounts
years,
done
evening, we would get
ready for the Common
retail
old
though she did enjoy working with the
The shirt finisher is the only station at
Paget,
80 -year
work isn' t the most exciting work to do,
room in New York," said the retiring
to build a travelling exhibit which was
drafted by Cresap, McCormick and
her
grandson.
By her own admission, accounting
dising.
I was hired in the Rockefeller' s board
for
for
the
costumes
Glory,"
said
Receivable.
she
worked
For
with
the
the
past
few
Merchants
In those days they ` hired'
the
spouse,
too..."
Square rents, royalties, retiree insurance, future Craft House orders, commissions,
and
Frank Cross
COBRA.
stories of the
I really didn' t think that I would be
States. When he wasn' t setting up shop
past. " Betty Crocker hosted a national
in someone else' s store, he was register-
here this long," said Myrtle. " The big-
contest for the 50 best cooks in the
United States. We had to unpack their
gest challenge was trying to get it all
ing our trademarks in the United States
and abroad, including the " CW 4 XX"
hallmark.
credits
Vice president
him
with
more
Dick Schreiber
than
gowns, tag them and get them ready for
delivery to the ladies' hotel room.
half of the
I have John Wayne' s autograph as a
done m three days. My fingers would fly
on the adding machine from the time I
got there
until I went home "
Como special. I also have an autograph
Myrtle has already filled her days with
activity now that she is retired. She and
a group of friends walk five miles each
day. A devoted grandmother, she spends
bara, have occupied the Red Lion Inn
and
lots
for the past 26 years. " She has been my
for taking care of his clothing."
reproductions
and
licenses
that
Colo-
special thank you for taking care of his
clothing during the filming of the Perry
Bar-
nial Williamsburg owns.
Frank
and his wife
of 59 years,
Frank. "
memento
from
President
Reagan
of
time
with
her
granddaughter.
Myrtle, with her husband, Sydney, is
In
Rozelma doesn' t regret the 32 years
those days they ` hired' the spouse, too.
My wife was responsible for all the
entertaining that helped to establish
she has spent at the Laundry, and, in
ect, a 1917 Model
fact,
worked with some really nice employ-
business
We plan to have it on the road by
spnng. My job is to get the canvas top
ees
and
greatest
supporter,"
said
contacts
would
and
do it
guests,"
she
all
over
again. " I
reflected.
Though I' m retiring from Colonial
Williamsburg, I' m not retiring from the
buttons is the closest Rozelma has come
business.
making strides on their restoration proj-
interior
T Ford.
finished,"
I have John
Myrtle
said.
autograph
as
Wayne' s
a
special
thank you for taking care
of his clothing..."
to a needle and thread. She plans to care
I plan
to consult
with
muse-
Since she retired January 1, sewing
Heidi
Rozelma
Moore
Colonial
Williamsburg
Evans
News
17
�Campbell' s
Tavern
the College of William and Mary. We
Nancy Moore, microcomputer systems
wish
By Leslie Bell
analyst;
you
much
success.
and a team
leader
to be
an-
Welcome back, Philip Forgit. We' re
Huzzah,
huzzah!
Hear
ye,
hear
ye!
It' s the news from Campbell' s Tavern!
Congratulations
On -Site
to
George
McCar-
nounced. The members of the BST are
glad you survived the earthquake. Good
responsible for working with the following groups to develop systems needs
luck as our new shop steward.
Congratulations
to
our
ron, old # 18, who was named manager
ers:
of Chowning' s Tavern.
newest
Liberto, Karen Gallagher,
Way
to go,
George!
Sasha
Diggs
visited
for the holidays
from sunny Florida. Mike Barefoot left
us for sunny Florida, where he began
school in January.
During the holidays, two Christmas
baskets
were
ployees.
were
delivered
Our
artistically
Radcliffe
to
former
Christmas
em-
Lyle
Harlow,
Judd
Hark,
waitMuriel
Loren Reller,
Doug Higginbothan and Ann Tysiak.
A big thank you to everyone who
made the holiday season a success!
by
solutions:
Hotel
tem),
Properties,
IRIS ( Integrated
tion System),
Prod-
Retail
and the Mail
Informa-
Order
sys-
tems. Also, we will be implementing
Museums
Division
a
new system for the hotels called Yield
By Barbara Banks
Management,
decorations
arranged
and
ucts, and Admissions Marketing.
The BST will be busy in 1990, installing new versions of the HRGAS ( Hotel
Reservation Guest Accounting Sys-
and we are planning
implement
a new
across
entire
the
point -of sale
Foundation.
to
system
We
will
Carrie
The Furniture Lab recently completed
Our Christ-
and Don Warden.
conservation of the Benjamin Bucktrout
be working with our PC clients to help
Masonic
Master' s
maximize the use and benefits of their
involved
a
mas party was arranged by Bee -Bea
Bowden and Gary Randall.
Until next time...
Chair.
great
deal
This
of
project
research
and
laboratory analysis. Because of the variety
of
materials
and
conservation
systems
The
and
applications,
as
well.
Administration / Finance
mation
Systems (
A/ FIS)
Infor-
Team
in-
problems present in the chair, the projDept.
ect drew upon the skills of many in the
Interpretation
ant;
Conservation
of Historical
By Lin Pearson
cludes John Rossi, applications consultlyst/ programmer;
Those
By now it' s February, and I sincerely
hope
the Farmer' s Almanac
is right in
predicting a mild winter. Late fall was
anything but mild; however, we sur-
who
contributed
is responsible
support
to
well
supervisors
to
a
and
lead
smooth
interpreters.
transition
and
a
To those supervisors rejoining our
Martha
Angela
Ed-
Museum
The
of
Art
American
Gusler
the
Metals,
Human
Development
Payable,
IS
General
Resources
and
the
office.
The Education
and Research
Infor-
sponsible for providing IS support to
Systems (
departments
of Arms
and
treatment
the
for lending
Accounts
for which
is guest curator.
supervised
analyst;
mation
At Ramblewood Lodge, Charlie Ken conservator
systems
Craftsman
and the European Tradition,"
Wallace
for
microcomputer
and a team leader to be announced. This
Ledger,
Kotakis.
The chair is currently on loan to the
dnck, assistant
winter of easy shifting of gears.
intern
and technician
exhibition, "
Here' s
as
ana-
cations analyst /programmer; Peg Wag-
section
as
Minneapolis
ers,
applications
Jeannie Burch, appli-
Skutans,
her m the kitchens. Good luck!
to our new manag-
Bmsfeld,
ner,
We' re losing Wendy Howell to
Foodways, but look forward to seeing
Congratulations
to the effort
Mike
included Wallace Gusler, Leroy
Graves, Carey Howlett, Jon Prown,
Steve Ray, Julie Reilly and Albert
wards
vived
department.
of
ERIS)
in Education
functions
of
members
include
team
Team
the
leader;
is re-
and Research
Foundation.
Wayne
Mark
Team
Williams,
Ferguson,
more than 400 objects of Sheffield Plate
tions consultant;
kins, who is retiring, enjoy! To those
known as the Kirby Collection. It is on
exhibit in the Wallace Gallery. Assist mg Charlie were Steve Ray, assistant
crocomputer
Many thanks to all of you for dedication above and beyond the call of duty
over the years, for being there during
conservator
sible keeping our mainframe computer
this past year of " changing over," and
and Joyce
for all the little things
from
welcome
maintaining
see
you
which
home!
To Shirley
their status as supervisors,
soon!
you
were
you' ve done for
never
really did appreciate
thanked.
We
it. Good luck to
Kann
of
Objects;
Goldstein,
technicians
Systems
Operations (
mi-
analyst.
Administration
SAO)
Team
is
and
respon-
and telephone systems up and running
Taylor, J. P. Mullen; intern Sue Kirby;
smoothly. It includes Jim Fallen, team
leader /manager; Carol Marley, lead
systems operator; Gregg Arriaga, sys-
Meyers,
Historical
Kotakis,
systems
Nagle,
Sue
Loreen
Angela
The
and Beth
applica-
Jen-
ranks,
whom we borrowed
Interpretation.
Finkelstein,
associate
conser-
tems
operator;
Terri
Davis,
lead
sys-
vator of Textiles, has been working on
tems operator; Jenny Otey, lead sys-
all!
objects to go in the exhibit, " Selections
tems
Happy New Year to all. We' re looking forward to 1990, with all its proposed changes, and hoping for a really
from
supervisor,
great year. Best wishes for good health,
Center, is an editor for the newsletter of
Davis,
Catherine
Dodd,
prosperity and good friends.
the
Evelyn
Kilmon,
Barbara
the
Wallace
Textile
Collection"
Gallery.
Barbara Black
Southeast
Loreen,
at
along
in the Costume
Region
Chapter
the
with
Design
of
the
Costume Society of America.
A flood recovery party was held at the
DeWett' Wallace Gallery in recognition of the flood recovery teams' ef-
Williamsburg Inn
By Elizabeth Parsons
forts. Treats
Our
December was a very busy and won-
and eats were everywhere
featured
18th."
film
Sweatshirts
was, "
Fnday
the
were given to team
operator;
Our
and
telephone
Austin,
Linda
and
are Bonnie
Cloutier,
Paxton,
Katherine
Shirley
The
on
Gray,
O' Connell,
Payne,
Laura
Estelle Ware,
Maureen
Whaley
Wheaton
telephone
trained
Sally
Velasco,
Westwood,
Jeannette
Williams,
Operations.
operators
Diane
Taber, Nereida
Jeanne
Nettie
Telephone
a"
operators
Personal
Server ( PCS),"
will
be
Computer
which is a better proc-
derful month at the Inn. John Hallowell
members. It was a ball. Thanks to Ms.
essor than our current equipment. It has
held an open house for all employees.
Rumford
a larger capacity, the screens are better
Viester Ruspus achieved
make it a success.
100 percent
of
her goal for our Christmas
basket. Eve-
lyn
for
Coleman
ployee
was
Chnstmas
hostess
our em-
party, which
was a
Treasures
of
who
helped
to
organized, and it will process informaAmerican
Folk
Art
tion faster. Eventually, the Hotel Prop-
from the Abby Aldrich Rockefeller Folk
erties system will be integrated
Art Center"
system
is on exhibit
at the National
As we said goodbye to 1989, we also
bid
farewell
left
for
to
other
these
jobs
Starbuck
or
employees
moved
Bennett,
John
to
who
Institution, in Washmgton. The exhibit
terrupted
power supply.
The Telecommunications
is on display through February 17.
comprised
McMil-
Pete
Information
Systems
of Rick
Wrike,
sultant;
Ambrose.
Happy New Year from everyone at
King' s Arms Tavern!
Clemmons.
Derringe,
assistant;
Ellen
Coleman,
and
goodbye
to
Dave
After a long absence we' re back and
ready to report on what' s happening m
our department. First of all, Information
Data. This team is responsible for helping customers
has
reorganized!
We' ll
give
you our news by departmental sections
to help you learn our new structure.
The Administration
Jim
Bell,
director;
is comprised
Renate
of
Daigneault,
Buck,
service,
analyst,
con-
telecom-
network
Ron
control
is
manager;
Systems
King' s Arms Tavern
By Herb Hams, Marjorie Stieffel and
luck
team
Gunther,
telecommunications
Arlyne
munications
Good
to this
change is that it is on the UPS, or unin-
new
lan, Tom Steinhauer and Ervin Keith.
Tal
into the
The biggest advantage
Museum of American Art, Smithsonian
success.
places:
and everyone
network
service,
ad-
AUDIX system and
telecommunications
The
and
analyst,
new telephone
existing
ministering the
other
control
arrange
update
Voice,
Customer
matters.
Support
Services
We wish you much success
office manager; Joan McIntosh, depart-
on your new job in San Diego. Adios,
ment secretary; and Martina Rouse, in-
CSS) team is responsible for providing
technical training and support for cus-
Brian Grimsley, Scott Callis and Lam-
formation
tomers
bert Holm.
Congratulations,
The
Lori
Abbate.
We
tem
clerk.
newly -organized
Team ( BST)
wish you the very best. Congratulations
to Patti Willard on your graduation from
18
Colonial Williamsburg News
Watson, applications
Nye,
applications
Business
is compnsed
Sys-
of Pete
consultant; Verna
analyst/ programmer;
throughout
Colomat
Williamsb-
urg. Members of the team are Tom
Shanks,
manager;
puter training
Smith,
Cynthia
specialist;
microcomputer
Allen,
com-
and
Dennis
support
analyst.
�Patty McIntyre, Mary Hall and Dianne
in the Hennage
Gilette
teer John Hyman
in Archives
and Records
on their
January service anniversaries.
Well,
that' s about
one
all for now.
You
thought we were going to write a book,
didn' t
you?
place,
same
See
feld,
Marley
Ellen
Beth
for the January opening. For the most
Heidi Moore -
part, the gallery looks like the same old
communications
friend we knew before the freak flood.
A few changes have been made, though.
Curators are never satisfied to leave
External
ERIS;
Carol
Wheaton,
and Jeanette
Archives
SAO;
Telecommunications;
and
and Donna Cas-
well
enough
alone!
Lawrence
Leslie ( Facilities
to Jim Gordon,
who pinch-
ognized
for
15 years
cember.
working with Mr. Gordon.
to Calvin
Mainte-
of service
Lee on fin-
Anniversary
in De-
dates
for Law-
rence and Phil are December
Congratulations to the following on
making perfect attendance: Fred Clark,
Donald
Ann
Morman,
Her-
Taylor,
Rozelma
Lawson,
Robert
William
Crew,
Cleveland
Johnson, Shirley Billups, James Young,
and
William
Wallace.
Keep up the good work!
to
all
have joined
the
new
us since
We hope your employment
dry will be happy.
We are embarking
washer.
employees
the
summer.
at the Laun-
Kent
Brinkley
and
has
transferred
Can you believe
that? With
all
Facilities
to
presented
with
Maintenance.
a book
on gar-
ED &AS
Gardiner
welcomed
all
with
an
overview of the energy picture, locally
and globally. Lead -off speaker was Dr.
James
T. Rhodes,
Power.
president,
Manufacturers'
breaks
Virginia
exhibits,
and
buffet
re-
lunches
Moses
Gayles
has
retired. Rozelma worked at the Laundry
for
more
than
She
Sara
Howard -
Inn,
Supervisor,
Flower section, F &PM
Joan
Gordner -
interpreter,
Historical
HAPO
in
Information
in Architecture
program
at
books published by CW.
L. Frazier -
gardener,
of the
American
Historic
Institute
Resources
of
Com-
HABS, U.S. Dept. of the Interior.
The objective
Horseshoe,
is to increase
measured
Claire Johnson interpreter,
December.
We' ve
known
that he' s a " Pineapple
always
Person,"
Museum
HAPO
in
similar
pilot
pro-
grams. HABS drawings, including
many of the 18th- century Williamsburg
buildings, are part of the Library of
Congress.
interpreter,
HAPO
Harriet MacNeil interpreter,
the Hampton
Georgia
Phillips -
Beverly Haken -
Historical
U.
the good work she began as an intern in
conducting
our department.
sketch
individual,
John!
We also have a new employee
in our
I think I saw
sparks
flymg from her fingers as she entered
collection
management
data
into
the
Will Gwilliam and Kent Brinkley are
beginners'
advanced
interested
of
parties
the
A &E
from
team,
other
de-
computer! We may have a new world' s
partments,
record in progress.
on the principles of moisture vapor and
After six months of
hard work, Phase I of our data entry into
the mainframe
computer
is complete.
Our entire staff has been extremely
busy with several big projects. The
attended
a slide presentation
gether
from
almost
with
Conservation
and
to-
F & PM.
The buildings look great. If you look
closely, you can almost see them brac-
Records,
Bridget
Commissary,
usual
preparations
Antiques Forum --another sellout!
for
Two
Wallace Gallery
registrar,
CWHPI
Vinson Berry -
Blacksmith
ing and Urban Development of Canada,
Daryle
Supervisor,
Production,
Lena
Operations
Combs -
supervisor,
buildings
and
newer
facilities.
HAPO
Visitor aide,
HAPO
Ralph
Assistant
Sara Cousins Visitor Aides,
Manager
Furniture
Mainte-
Collections
Equipment
CWHPI
HAPO
Laborer -
John W. Bowden (
Maintenance,
Services.,
Smith,
scape
of
House
F. Simms ( retired) -
Antique
nance,
Gill -
retired) Craft
F& PM
Robert
Bob Albergotti -
Cafeteria
Fennell (
Nathamel
Aides,
are pertinent to preservation of our historic
Lodge
G. Daniel ( retired) -
Salesperson,
Assistant
Visitor
Assistant
Manager,
Deceased
Bob Rowe -
Business
Collec-
tions
Guest speaker was Joseph Lstiburek,
former director of Research at the Hous-
Hotel
the
Clerk,
Senior
Monica McConnaghy -
Restaurant
John Hill - Keeper of the
tors!
were
Administration
Smith -
foreman,
Coinciding with cleaning the build-
custodian,
Assistant
Mary Hall - Clerk, Archives
and
ing themselves for another million visi-
ings
Human
Host,
Tavern
Freeman -
water related to the buildmg envelope.
proach to air sealing. These principles
assistance
Sign- in /Orien-
coordinator,
James
Utilityman,
ings
in our building, working
Hancock -
tation
HAPO
William
and developer of the Air Drywall ap-
requires
Jean
Journey-
Trades,
Host,
Tavern
Lawlor -
Campbell' s
Magazine, HAPO
annual cleaning of the exhibition buildeveryone
Historic
classes for 22 CW employees.
Representatives
with
and
man,
Systems
Warden -
Campbell' s
Patrick
HAPO
Resources
deserving
O' Donnell -
Information
Visitor
Secretary,
AARFAC
Donald
Indians
it
Custodian,
Maintenance,
Debora Green -
aide, HAPO
ranks. Monica McConnaghy is our assistant registrar. Monica is continuing
made
It couldn' t have gone to a more
Facilities
Welcome!
Visitor aide,
David Salisbury -
official.
CWHPI
Charlina Harris -
Lillian
students are documenting the Wigwam
Building, one of the oldest buildings on
campus, a three -story brick structure of
the 1870' s, built and used by American
but are glad that the Foundation
Lodge,
Historical
HAPO
interpreter,
a first project,
Harold Crump - Banquet
Historical
Came Wallace -
engaged
Gene Brown - Journeyman,
Historic Trades, HAPO
F& PM
Nelson -
HAPO
As
CWHPI
captain,
administrator,
schools
in
Historical
HAPO
drawing courses in schools, with other
award
Robert Lawson - Utility
worker, Commissary, CWHPI
Lodge,
CWHPI
mittee, of which Scott is a member, and
with the Order of the Pineapple
curator,
Senior
Golden
Hazel
stones in Collections! John Austin was
Senior
Collections
30 Years
Isiah
Studies
honored
F &PM
Administration
program
mile-
Painter,
Maintenance,
Systems,
measured drawings. The course is a pilot
important
special-
James Kee - Sauce cook,
Analyst,
Man -Man.
some
Project
John Davis -
Libbey Oliver - Manager,
will be taking care of her grandson,
had
ED &AS
ist, Facilities Maintenance,
CWHPI
Peggy Howells -
We' ve
Supervisor,
Operations,
Harold Amos -
toric Amencan Buildmg Survey) set of
By Laurie Suber
Lee Whitby -
Facilities
tion to us all and we love you. Miss Roze
Collections
Secretary,
CWHPI
Phil Moore -
15 Years
accepted
us he was treated to lunch and given two
Architects'
Lodge,
F &PM
Wenger, is teaching a class at Hampton
University on how to do a HABS ( His-
all!
HAPO
cook,
CWHPI
greatly missed by all of us. Miss Roze
my name for her), you are an inspira-
conquers
will
Services ,
Scott Spence, assisted by Mark J.
love
years!
Trades,
Maintenance
be
Remember,
30
Master,
25 Years
Cooper -
been
the Masters
who has
Director of
Administration
CWHPI
Nancy Moore -
were offered daily.
Catholic University. On his last day with
Evans,
Broiler
service worker, Hotel
in the washroom soon.
to Rozelma
Cooke -
Larry Rowland coordinated the eighth
annual Energy Management Conference January 15 and 16. This was the
second consecutive two -day program,
with four guest speakers on day one, and
a choice of three workshops on day two.
our space, we' ll be getting a new washer
Goodbye
Joe Rountree -
Bus
David
Bill
Superinten-
Horseshoe,
Marcia Miles -
Mary Halwachs - Floating
secretary, Office Services.,
dens.
freshment
on getting a new
Staff accountant,
16 and 23
Inn,
Welcome
Harmon Golden
Printing Office, Historic
Finance
he was
who
Dave
CWHPI
Resources
ED &AS
Pat Parkm -
Institute ( IFI), and was held in Roanoke.
Brown
Human
Shields
CWHPI
dent,
Kevm
Jeannette
Wallace -
associate,
Willie Parker -
A farewell party was held during which
Lawson,
Prince
Director of
Development,
Management.,
sponsored by the International Fabric
William
20 Years
Purchasing and Materials
Landscape
Evans,
F &PM
Publications,
ishing a course m Dry Cleaning. It was
Hatchett,
coordinator,
Roy Underhill Interpretive
Foreman,
Maintenance,
Employee
Affairs
specialist,
respectively.
man
office
Woodall -
Facilities
Peter Van Tol - Director of
hated for Fred Clark while he was away.
We missed Mr. Clark, but always enjoy
Cassell,
Architect' s
Charlie Blaha - Training
nance) and Phil McCormick were rec-
Thelma
Historian,
Records.
Laundry
By Stephanie Brown
Congratulations
R. Wenger -
HAPO
Architecture and Engineering
By Phil McCormick
Thanks
Anna
Admini-
time- - same
January and February
10 Years
BST; Mike Bins -
Cynthia Allen, CCS;
sell,
As if those projects were not enough
to keep us off the streets and out of
Foundation
Nagle,
Coleman,
Anniversaries —
trouble, we also helped put the Wallace
next
McIntosh,
Pete Watson,
A/ FIS;
a lecture
evening.
Gallery exhibits back together in time
you
Joan
and volun-
will present
Mark
column.
Reporters:
stration;
Auditorium,
Maintenance,
William
Head
retired) -
operator,
LandF &PM
T. Knight ( retired) -
houseman,
Inn
of our staff are giving afternoon lectures
Colonial
Williamsburg
News
19
�Colonial
Williamsburg
Post Office
News
U S Postage
Box C
Williamsburg,
PAID
VA 23187
Williamsburg, VA
Permit No
Non - Profit
This Month...
Anderson Blacksmiths get ` new'
18th- century
Ombudsman
safety
provides
for
valve'
Exceeding
1
clothes
a
3
employees
customers'
telephone
expectations
4
CWHPI
6
News
Comments
8
1990 Open House
10
For Your Health: Introducing
Dr. John Hamrick
12
People
14
in
the
News
Colonial Williamsburg News is published bi- monthly
for employees and retirees, family and friends of Colonial Williamsburg, by the department of Corporate
Communications.
Editor
Employee
Patrick R Saylor
Communications
Coordinator
Heidi
Moore
Design Dick Stinely, Vernon Wooten, Diana Freedman
Photographic
Printing
Processing
Audiovisual
Department
Dietz Printing Co., Richmond, VA
7
Org.
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
CW News
Description
An account of the resource
<p>The <em>Colonial Williamsburg News</em> was the official newspaper of the Colonial Williamsburg Foundation. Publication began November 1940 under the title <em>The Restoration News</em> and was published under that name until February 1942. The title changed to <em>The News of Colonial Williamsburg</em> from February 1942 to May 1950. The name changed again in May 1950 to <em>Colonial Williamsburg News</em>. It is often collectively referred to by the abbreviated title <em>CW News</em>. Production switched to a digital-only format in 2018. The newspaper ceased production in 2020.</p>
<p>When using the <em>CW News</em>, it is important to remember that it reflects the realities of its time. For example, columns in the 1940s issues reported on the “News of the Colored People.” Separate reporting of African American and white social events was indicative of the segregation that was the legal norm in Virginia at the time.</p>
<p>The number of issues published every year varies. No papers were published between January 1943 and June 1, 1948. From August 1979 through May 1992, a supplemental publication titled <em>Colonial Williamsburg News Extra</em> was sometimes published to include additional information for staff, especially during those periods when the paper was published every other month. There are occasional Public Relations-style news releases published as <em>CW News Telenews</em> or sometimes just as <em>Telenews</em>.</p>
<p>The publication was produced principally for employees to inform them of important and relevant goings-on in a timely fashion. Although distributed fairly widely at CWF properties and now online, the paper covers topics including Restoration (and later Colonial Williamsburg Foundation) building openings, new programming, Historic Trades, special events, historical and architectural research, archaeological discoveries, new employee hires and retirements, employee activities and achievements, employee profiles and personal milestones, employee benefit and charity concerns, donor activities, museum exhibitions and acquisitions, film productions and book publications, educational initiatives, celebrity and VIP guest visits, restaurant and hotel news, product and reproductions releases, Merchant’s Square shopping, and relevant local area news.</p>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Colonial Williamsburg News, volume 43, number 1, January/February, 1990
Creator
An entity primarily responsible for making the resource
Colonial Williamsburg Foundation
Publisher
An entity responsible for making the resource available
Colonial Williamsburg Foundation
Date
A point or period of time associated with an event in the lifecycle of the resource
1990